PFS Customer Service Trainer/Project Coordinator

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

PFS Customer Service Trainer/Project Coordinator

Cost Center:

101651100 Financial Counseling

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY

The Patient Financial Services (PFS) System Trainer/Project Coordinator is involved with most phases of creating curriculum, training, implementation and support of tools associated with Marshfield Clinic Health System's (MCHS) Patient Financial Services. This position trains in a wide variety of training environments. Ability to work and thrive in a team environment is critical. It requires the ability to make decisions consistent with MCHS Policies/Procedure and the strict observance of confidentiality of patient, staff and clinic information.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High school graduate or equivalent. Satisfactory completion of diagnosis and CPT coding and medical terminology classes as soon as can be scheduled internally, usually within one year of hire.

Preferred/Optional:

• Post high school education with emphasis in Medical Assistant, Health Unit Coordinator, HealthCare Business or Healthcare Management.

• Additional course work in teaching, writing, and computer science.

• Additional course work in anatomy and physiology.

EXPERIENCE

Minimum Required:

• A minimum of three years of related work experience in the business office setting.

• Proficient with Microsoft Office Professional Suite.

• Working with internal and external customers and users to improve business workflows.

• History of success with analyzing business problems and finding solutions.

Preferred/Optional:

• Experience training in a Health Care setting.

• Experience or training in an adult teaching environment.

• Experience in technical writing and instructional design.

Experience leading or managing implementations, initiatives or projects and project teams.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.