JOB TITLE: Night Auditor
DEPARTMENT: Front Office/Accounting
SUPERVISOR: Front Office Manager/Controller
PURPOSE OF POSITION: As a Night Auditor you will be responsible for projecting a positive attitude while greeting and registering guests and providing them with prompt and courteous service. In addition, you will be responsible for balancing the daily revenue for the different hotel outlets rooms, spa, restaurants, and bars.
Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
Adheres to standards of service as outlined by the Preferred Hotels group and the Marcus Ways.
Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
Provides quality service for guests in an efficient, professional and courteous manner.
Takes ownership of guest complaints and provides prompt solutions within scope of authority.
Completes 3rd shift checklist.
Takes room reservations after hours.
Assists with after-hours gift shop sales.
Back up computer systems.
Deposit all credit card transactions.
Process all No Show reservations ensuring payments are processed accurately and consistently.
Re-index data files.
Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
Perform other duties as assigned.
Ability to understand and follow written and or verbal instructions.
Ability to effectively communicate both written / verbally in English.
Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 25 lbs. occasionally during shift
Thorough understanding of basic math and accounting skills.
Previous knowledge of Microsoft office applications Microsoft Excel, Outlook.
Ability to stand continuously while performing essential job functions.
Ability to make sound decisions with little supervision.
Ability to work under pressure in a fast paced environment.
Beverly Garland's Holiday Inn