At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas,a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for effectively and consistently meeting or exceeding bank standards for customer service, productivity and quality. Minimizes risk of loss to the bank by ensuring accuracy and compliance of all monetary disbursements to dealer and broker base. Work with incoming and outgoing mail. Communicated with supervisor regarding workflow, policy, procedure and personnel issues.
Essential Job Functions
Ensures quality customer service and minimizes bank exposure by correctly and quickly processing and disbursing proceeds to the dealer or broker.
Ascertains, resolves and/or escalates problems that may affect the bank's ability to disburse proceeds to the dealer.
Provides high level of quality customer service to both internal and external customers.
Separates, counts and distributes incoming mail as appropriate.
Ensures predefined deadlines are met for all funded packages.
Communicates with supervisor on a frequent and consistent basis.
Processes dealer participation.
Works extensively on keyboard entry.
Other Job Duties
Requires limited job knowledge of systems and procedures.
Follows basic work routines and standards.
Typically does not require prior experience.
Customer service and/or retail experience.
Consumer lending experience.
Proven verbal and written communication skills.
Basic PC knowledge Windows, Microsoft Word, excel.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Nebraska-Omaha Job Type: Full-time Job: Consumer
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