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PFD Payment Coordinator

Expired Job

BNP Paribas Omaha , NE 68102

Posted 3 months ago

What sets Bank of the West apart from other banks is our team membersthey embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western valuesstraightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for the timely and accurate posting of monies to consumer loan, and line of credit products. Reviews for fees, overpayments, and returns for both real estate and non-real estate products to ensure compliance with federal regulations while providing a high level of customer service to both internal and external customers. Additional responsibilities include but are not limited to: researching and processing maintenance transactions to resolve issues from customer, branch, or third party inquiries including by phone, in written communications and in work orders. Extensive work on the telephone with use of headset, and computer data entry and inquiry.

Essential Job Functions

  • Processes payments to consumer loan and line products ensuring compliance with the Bank's policies and applicable regulations by reviewing Incoming Wire Transfers, NFG Reports, and Customer Checks/Money Orders for credit to the appropriate account and prepares general ledger offset ticket. Works in conjunction with the Accounting and Reporting Group as necessary to ensure all accounts meet documented procedural requirements and guidelines.

  • Processes monetary transactions in varying amounts to payoff consumer loan and line products ensuring compliance with the Bank's policies and applicable regulations by reviewing Incoming Wire Transfers, NFG Reports, BOW Dealers and Customer Checks/Money Orders for credit to the appropriate account, prepares general ledger offset ticket and when necessary queues refunds for accounts. On an as needed basis, completes an in-depth review of the account to ensure funds are properly credited and any overpayment is released in the proper time frame.

  • Performs the necessary research to validate proper level of authorization on requests prior to processing monetary fee waiver transactions in varying amounts.

  • Resolves customer impact issues by communicating and participating in problem resolutions within the CPS Payment Processing Group. Cross trains to assist Transaction Processing with Back Counter Scanning Process. Determines appropriate refund amount on lines of credit that are paid in full and generates refund checks.

  • Notepads/documents all conversations held with customer, branch or third party updating any information regarding work processed.

  • Reviews, logs, and submits daily personal tracking log.

  • Opens, sorts, and processes incoming mail.

Other Job Duties

  • Provides additional support to other back office groups in DLP, CRES, CPS, Call Center, Collections, Transaction Processing and Branch groups on an as needed basis.

  • Performs other duties as assigned.

Required Experience

  • Requires limited job knowledge of systems and procedures.

  • Follows basic work routines and standards.

  • Typically does not require prior experience.

Education

  • High School Diploma or GED Required

Skills

  • Ability to work in a fast-paced environment.

  • Attention to detail skills.

  • Customer Service skills - both written and verbal communication and interpersonal skills.

  • Planning and organizational skills.

  • Personal computer skills.

  • Ability to be a team player.

  • Knowledge of applicable state and federal regulations such as Reg Z Guidelines.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer

  • Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location: United States-Nebraska-Omaha Job Type: Full-time Job: Operations

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VIEW JOBS 11/22/2018 12:00:00 AM 2019-02-20T00:00 What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management. Job Description Summary Responsible for performing a variety of duties related to auditing, boarding, and funding of loans and lines of credit on the accounting systems while providing a high level of customer service to internal and external customers and ensuring Service Level Agreement (SLA) turnaround times are met. Essential Job Functions * Audits loan/line packages to verify all documents were returned, signatures are present where needed, and no strikeovers have occurred. Boards loans and lines of credit to the bank's loan accounting system through the use of the New Account Setup (NAS) interface built into the Appro application processing system. Funds loans/lines as necessary via Bottom-line and WebDirect, and/or prepares deposits/general ledger tickets. Performs callback process on loans/lines boarded the previous day to ensure complete and accurate loan setup and coding. Researches and follows up on missing/incorrect documents with branch personnel. Prepares loan/line files for imaging. Provides additional support to other areas of DCL Operations as required. Other Job Duties * Performs other duties as assigned. Required Experience * Requires limited job knowledge of systems and procedures. * Follows basic work routines and standards. * Typically does not require prior experience. Education * High School Diploma or GED Required Skills * Knowledge of consumer loan and line documentation. * Knowledge of consumer loan compliance regulations. * Knowledge of MS Windows and MS Office software, including Word and Excel. * Attention to details. * Ability to be a team player. * Ability to work in a fast-paced environment. * Written and verbal communication and interpersonal skills. Equal Employment Opportunity Policy Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations. Bank Of The West Omaha NE

PFD Payment Coordinator

Expired Job

BNP Paribas