What sets Bank of the West apart from other banks is our team membersthey embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western valuesstraightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for supervising assigned unit within Consumer Product Services. Monitors and motivates staff and ensures that unit meets or exceeds standards for quality, accuracy, service, responsiveness and compliance. Unit supervised is generally large and/or covers highly complex activities.
Essential Job Functions
Trains new employees and ensures that entire staff is properly trained and has the tools required to be successful.
Monitors employees' workflow.
Maintains staff scheduling for work hours, appointments, and vacation time.
Reviews employees' assigned tasks upon completion.
Follows-up with employees to ensure they conform to standards and procedures.
Ensures employees maintain a high level of accuracy.
Establishes employees' objectives and prepares and presents performance reviews.
Interviews candidates for open positions.
Other Job Duties
Communicates verbally and in writing with customers as appropriate.
Prepares and monitors reports on assigned unit activities as required.
Communicates openly with management and staff through organized meetings. Conducts staff meetings.
Gives support and direction; answers questions; and assists in solving problems for staff and other units as needed.
Keeps unit procedures updated as needed.
Ensures employees know and adhere to applicable state and federal regulations.
Works at a computer terminal for a large portion of the day.
Performs other duties as assigned.
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Typically requires broad job knowledge of technical or operational practices within assigned discipline.
Requires 5-7 years minimum prior relevant experience.
Excellent knowledge of bank operations.
Very good knowledge of assigned consumer finance activities.
Strong analytical and organizational skills.
Strong communication and customer service skills.
Experience in Word and Excel programs.
Strong supervisory skills.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-California-San Ramon Job Type: Full-time Job: Consumer
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United States-California-San Ramon
United States-California-San Ramon