Pfans Call Center Representative (Temp)

How to Apply

A cover letter is NOT required for consideration.

Job Summary

Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Responsibilities*

• Assists patients in making meal selections from Room Service over the phone and in-person.
• Assists patients who may have special nutrition needs or allergies in making meal selections. Uses defined guidelines and standards for accommodating customization requests and ensuring diet restrictions are adhered to.
• Places meal orders into food service management system software (CBORD).
• Utilize MiChart computer systems to verify diet order and allergy information.
• Protects confidential patient information when performing primary duties and responsibilities.
• Performs non-call and general office tasks such as entering outpatient meal orders, preparing printed menus, and running CBORD reports.
• Provides service recover to callers as needed.

Required Qualifications*

• High School Diploma or equivalent.
• Basic computer skills including use of email.
• Able to use phones, computers, and printers efficiently to complete job tasks.
• Able to lift 15 pounds and work in a seated position for 2-3 consecutive hours at a time.
• Able to walk a considerable distance.

Desired Qualifications*

• Experience in a customer service focused work or volunteer environment.
• Experience working with MiChart/Epic.
• Experience working with CBORD software.

Work Schedule

This position is 40 hours/week working Sunday-Thursday from 6:30am-3:00pm

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes