Pet Hotel: Customer Service + Kennel Attendant

Kennel Club LAX Los Angeles , CA 90045

Posted 7 days ago

Check us out at www.kennelclublax.com!
What we're about:
Kennel Club LAX is a Convenient Pet Hotel Established in 1983. We are a luxury dog boarding & daycare facility. Cats, Rabbits, Pocket Pets, and exotics welcome too. We offer 24/7/365 industry leading care to dogs in our communities. Our facilities offer everything from Daycare, Overnight Boarding (in our fabulous Cottages and Bark Ave Suites!), Dog Training and Grooming! Since we are conveniently close to LAX airport we offer comfort stops (Limo service to and from airport) for Jet Setting pets. We take great pride in what we do so our new team members must be excited and prepared to work hard!
What we're looking for:
We're looking for Animal passionate people who can work hard but play hard to. While we have fun at what we do, there's no question its hard work. We are looking for dedicated, punctual people who have an attention to detail and LOVE ANIMALS! We prefer candidates to have prior experience with dogs in a shelter, dog boarding facility or veterinary hospital. You have to be okay with getting dirty. We want you to be able to roll up your sleeves and get right into it. This job isn't for someone who just wants to pet and cuddle puppies, while we get to do a lot of that, there is a lot of hard work that goes on behind the scenes.
Candidates will have strong guest service skills as well as high attention to detail. The care and safety of the animals left in our care is our number one priority. These candidates will be able to quickly adapt to an ever changing environment, remember its dogs, and be able to prioritize quickly. These candidates will have a high sense of urgency and be able to understand their role within the operations of our building. These candidates will understand that our first responsibility is to our guests (both two and four legged) and will have the sense of ethics to do what is right for them. These candidates will be able to organize their time and their work areas for maximum efficiency. These candidates report to the Manager.

Positions available, Descriptions below.

Night Attendant:

The Night Attendant is responsible for all after hour actives. Providing direct care and maintenance of kennel, feeding, evening potty breaks, medications, general husbandry of all boarding pets. Will use Company van to pick up, or drop off pets at LAX Airport or Cargo Facility. This shift is from 6pm to 6am with paid overtime, overnight. Valid drivers license with no points required.

Customer Service:

Customer service, will answer phone calls, emails and interact directly with clients. Provides direct care of animals, and maintain a clean safe working environment. Will use Company van to pick up, or drop off pets at LAX Airport or Cargo Facility. Valid drivers license with no points required. (Includes Commission!)

Dog Bather / Stylist:

The Bather is responsible for brushing and bathing pets. Bathers must insure that each pet leaves the grooming room clean, free of mats, and fleas. The groomer also does occasional clipping and shave downs for dogs and cats. Groomers must have previous hands on working experience of at least 1 year and also be comfortable bathing all breed + sizes of dogs including cats!

Kennel Attendant/ Feeder:

Full time Pet Feeder / Kennel Attendant position currently needed. Providing direct care and maintenance of kennel, feeding, activities with pets (playtime), potty breaks, medications, general husbandry of all boarding pets. Flexibility is required- including: weekends and Holidays. We are available to our clients 24/7, 365 days a year!

Requirements

Knowledge, Skills and Abilities:

  • Provide Excellent Customer Service
  • Friendly outgoing manner, works well in team environment.
  • Excellent client service skills.
  • Excellent phone skills.
  • Excellent communication skills, verbal and written.
  • Must be friendly, and outgoing.
  • Ability to take direction
  • Ability to handle money accurately and honestly.
  • Computer knowledge
  • Must possess sound decision making skills and the ability to multi-task.
  • Must treat all animals with care and respect and work well with them.
  • Properly handle pets, to ensure pets safety and handlers safety.
  • Oversee Feeding
  • Monitor Pets Health
  • Administer medication to dogs and cats (pills, insulin or fluids)
  • Must enjoy keeping pets and kennels clean.
  • Ability to work unsupervised.
  • Well groomed, organized and detail oriented.
  • Constant Cleaning
  • Ability to kneel, bend and lift up to 50lbs
  • Bathing dogs and cats if necessary
  • Must be comfortable driving company utility van to pick up pets. (This includes having a valid drivers license with NO points)


PLEASE NOTE: ALL jobs at Kennel Club LAX require quite a bit of facility management and janitorial duties. We all clean and keep our hotel looking spotless.
If you think you might be a match, please submit your resume WITH salary history and references. Please remember, we're a hotel for dogs, cats, rabbits, pocket pets and exotics but we're still a hotel so strong customer service skills are required.

Please no calls, Apply here, or via our website: http://www.kennelclublax.com/about-us/careers-2/

Benefits

Full Time Employee: Medical, 401k, Paid Time off Accrued Vacation

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Advocate Shipping (PartTime)

XDR Radiology

Posted 2 weeks ago

VIEW JOBS 11/2/2018 12:00:00 AM 2019-01-31T00:00 <p>XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.</p><p><br>We're looking for a *part-time* Customer Support Advocate who has experience with small, tight-knit teams and loves working directly with clients. The first half of the shift (6:30am - 9:30am) will be focused on providing top-notch customer service, while the second half (9:30am - noon) will primarily be providing shipping support, unless customer service needs are high.</p><p><br></p><p>This recent real testimonial is the kind we like to see about our Customer Support Advocates:</p><p><br>"[Customer Support] received a call from Dr. D today who wanted to express his gratitude for J... He says that it's not just the fact that J solved the problem, but he could tell J <em><strong>wanted </strong></em>to help. He said J took the initiative to follow up and he didn't even have to think about it, which was a big weight off his shoulders, as he has other things to worry about."<br></p><p><br></p><p><strong>Customer Support Advocate/Shipping Duties</strong></p><ul> <li>Manage incoming calls, emails, and web requests with accuracy and friendliness </li> <li>Make outbound follow-up calls per customer requests and business requirements</li> <li>Manage all assigned tasks (email, fax, and complaint follow-ups) promptly and efficiently</li> <li>Proactively identify customer needs </li> <li>Build sustainable relationships and trust with customers through open and interactive communication</li> <li>Provide accurate and complete information by using the right tools</li> <li>Meet both individual and customer support team metrics for call handling and task management</li> <li>Appropriately escalate issues as needed</li> <li>Prepare shipments, including pull and pack product, generate labels, and properly document transactions</li> <li>Cross-train in other processes as needed </li> </ul><p><strong>Requirements</strong></p><p><br></p><p><strong>Key Attributes</strong><br></p><ul> <li>Ability to deliver world-class customer service </li> <li>Friendly!</li> <li>Adheres to procedures, but questions them when appropriate</li> <li>Seeks improvement in existing practices and procedures</li> <li>Ability to show empathy and remain professional at all times</li> <li>Excellent communication and active listening skills</li> <li>Ability to "talk and doc" (document the call while having a conversation)</li> <li>Proficient in multi-tasking while retaining accuracy</li> <li>Solid time management skills with an eye on both customer satisfaction and shipping deadlines</li> </ul><p>........</p><strong>Requirements</strong><ul> <li>Minimum 3 years in a non-retail / B2B customer service role with multi-tasking responsibilities</li> <li>On-site presence at Los Angeles main office from 6:30am - noon, M-F</li> <li>Familiarity using CRM systems and practices </li> <li>Familiarity with queue-based phone systems</li> <li>Competence with MS Office Suite</li> <li>Must be able to lift up to 10 lbs</li> <li>Demonstrated employment stability</li> </ul><p>........</p><p><strong>Preferred Qualifications</strong><br></p><ul><li>1+ years of experience with Fedex Shipping Manager</li></ul><p><strong>Benefits</strong></p><p><strong>Benefits:</strong><br></p><ul> <li>Part-time staff position</li> <li>$15-17/hour, DOE</li> <li>PTO plus paid holidays</li> <li>401(k) with profit sharing contributions</li> <li>Free snacks, catered payday lunches, excellent area restaurants</li> <li>Company-provided parking</li> </ul><p><br>XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</p><p><br>XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.<br></p> XDR Radiology Los Angeles CA

Pet Hotel: Customer Service + Kennel Attendant

Kennel Club LAX