Pet Helpline Representative

Animal Humane Society Saint Paul , MN 55102

Posted 2 weeks ago

Come be a part of Animal Humane Society - a Star Tribune 2018 & 2019 Top Workplace!

Job Purpose:
You are a focused and communicative team member. You are responsible for assisting the public with external and internal resources for their animal needs.

Schedule: Full time: Every other Monday 9:30 am-6:00 pm, Tuesdays and Thursdays 9:00 am-5:30 [,, Wendesdays 9:30 am-6:00 pm, Fridays 10:30 am-7:00 pm and every other Saturday 9:30 am-6:00 pm.

Pay: $15.00/hr

Location: The St. Paul location is conveniently located off the metro transit green line.

What you will be doing:

Communication

  • Listen, pay attention, and be a responsible steward of sensitive information. Answer incoming Pet Helpline calls. Respond to all email and voice messages.

Customer Service

  • Provide resources, referrals, and recommend courses of action. Schedule intake appointments, foster returns and re-checks, and complete necessary follow-up.

Process

  • Maintain accurate documentation of customer and animal records.

Support

  • Keep abreast of general information regarding the activities and programs of AHS.

Culture

  • Foster an open and inclusive work environment by modeling AHS's behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

What we are looking for:

Schedule

  • Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership with the expectation to work varied hours including evening and weekend shifts.

Experience

  • Customer service experience preferred.

Technology Skills

  • Strong computer and phone skills required.

Adaptability

  • Ability to work in a professional and positive manner in a variety of situations. Must be able to tailor communication style to the individual and the situation.

Communication

  • Excellent interpersonal and communication skills, must have ability to work as a member of the team and partner collaboratively with external and internal customers and departments. Must be able to communicate in a clear and concise manner.

Physical & Emotional Capabilities

  • Must be able to handle the physical and emotional aspect of work at in an animal shelter environment, including the use of euthanasia.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

About AHS

One of the nation's leading animal welfare organizations, Animal Humane Society helps more than 23,000 animals every year. We're transforming the way shelters care for animals and engage their communities, advancing animal welfare and creating a more humane world for animals everywhere.

Open Admissions Philosophy

Animal Humane Society accepts every animal that comes to us, and there is no time limit placed on the animals in our adoption centers. As long as an animal remains in good health and temperament, it is available until it is adopted. However, we also have a commitment to placing only healthy, treatable, and safe animals in the community. When the difficult decision is made to end an animal's life for untreatable aggression or unmanageable illness, we provide them with a dignified end to life with humane euthanasia by compassion injection.

Why Work Here

  • Make a difference in the lives of animals and people

  • Join a team of coworkers who love animals as much as you do

  • Work-life balance

  • Health, dental, vision, and coverage

  • 401K with up to 4% match

  • Nine paid holidays

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Pet Helpline Representative

Animal Humane Society