Banfield Pet Hospital Saint Louis Park , MN 55416
Posted 2 months ago
SUMMARY OF JOB PURPOSE AND FUNCTION
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care
of pets.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g.
vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears,
and skin scrapings as allowed by state rules and regulations.
Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician.
Hold or restrain pets during examination, treatment, or inoculation.
Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine
parvovirus) as allowed by state rules and regulations.
Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking",
exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary
technician).
Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or
veterinary technician.
Clean the surgical suite and instruments.
Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes,
mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital
protocols
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality
Responsibility
the responsibility of others.
Mutuality
Efficiency
Freedom
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Functional
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task
multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills
vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.
Organizational ability
and excels at cutting through confusion and turning chaos into order.
Problem solving skills
decisive in handling difficult problems. Translates problems into practical solutions.
Client service skills
informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability
diagram format. Can provide directions.
Mathematical ability
ability to convert units of measurement.
Computer skills
Excel, Access, Outlook, etc.
ATTITUDES (WILL DO)
Initiative
solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on
additional responsibility when both big and small tasks need to be done.
Integrity
and sound judgment.
Cooperativeness
promptly share relevant information with others.
Flexibility
Independence
Tolerance for Stress / Resiliency
frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with
stressful situations.
SPECIAL WORKING CONDITIONS
Ability to work at a computer for long periods of time.
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Client needs and work volume may require more than 40 hours per week to complete essential duties of
this job. This position requires special hours including working weekends and evenings.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading,
writing, and speaking the English language) to perform the duties proficiently.
The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50
pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity
to use a keyboard and operate equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to
anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
High School Diploma preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive
substances.
One year related experience required with customer service preferred
Banfield Pet Hospital