Pest Control Technician

Arrow Exterminators , Inc Morristown , TN 37813

Posted 5 months ago

Position Summary: Provide uncompromised service to Arrow's residential or commercial pest control customers utilizing an Integrated Pest Management approach (IPM). Schedule services with customers and Inspect & treat inside and outside areas of customer properties for pests including attics and crawl spaces.

Essential Functions:

  • Comply with company and label safety procedures

  • Comply with product label, state and federal regulations, and company policies, procedures, and guidelines

  • Schedule and keep appointments with customers

  • Interact and ask questions of customers to determine customer concerns and existing conditions

  • Perform thorough inspection and evaluation of customer properties including interior, exterior, attics, and crawlspaces

  • Properly identify insects, pest harborage areas, and conducive conditions

  • Determine best course of service

  • Explain to customer the service procedures and answer questions

  • Provide service in accordance with our proprietary STEPS Total Protection System utilizing Integrated Pest Management (IPM) solutions

  • Document service using handheld technology or complete accurate and legible service documents and provide to customer

  • Sell additional services to existing and prospective customers

  • Draw diagrams/graphs of treatment areas per company guidelines

  • Provide marketing collateral to customer

  • Collect service payments from customers

  • Respond to service call backs as required by the customer

  • Report issues to manager as per company policy

  • Operate company vehicle in compliance with Vehicle Responsibility Agreement

  • Maintain equipment and tools in good working order

  • Wash and clean vehicle and ensure proper maintenance and repairs

  • Complete internal reports as requested by manager

  • Maintain timesheets within company policy

  • Attend and complete training and meetings as required

  • Perform other duties as required by management

Knowledge, Skills, and Abilities:

  • Customer Service
  • Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
  • Compliance & Safety
  • Knowledge of relevant equipment, regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.
  • English Language
  • Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
  • Monitoring
  • Ability to assess and evaluate current or previous pest activity on the interior and exterior of a structure.
  • Math
  • Ability to calculate dosages and perform basic math and ability to draw, mark, and analyze diagrams legibly.
  • Critical Thinking
  • Ability to use logic and reasoning to identify problems and determine best solutions.

Minimum Qualifications:

  • Compliance with Drug-free Workplace Policy

  • Able to pass a pre-employment background check upon offer of employment

  • Ability to pass and maintain any state regulatory agency required licensing/certification exams

  • Able to pass internal technical exams

  • Possess current Driver License in the state where you work, ability to operate a motor vehicle and maintain a driving record consistent with company standards

  • High school diploma or equivalent

  • Present a professional appearance including wearing an approved Arrow uniform

  • Able to work a 40-hour (minimum) work week

  • Willing to work evenings and weekends as needed

Physical Demands:

  • The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

  • Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods

  • Climbing into attics and crawling in crawlspaces

  • Probing timbers

  • Daily physical labor

  • Lifting up to 50lbs

  • Driving of automatic vehicle

Environmental Factors:

  • Work both indoors and outdoors, in various weather conditions

  • May withstand extreme conditions such as heat in an attic in Summer or chill of crawlspace in Winter

  • Exposure to vegetation, dust, dirt, insects and animal remains

  • Some work in cramped spaces

We are an Equal Opportunity and a Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).


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Pest Control Technician

Arrow Exterminators , Inc