SpartanNash is a value-added wholesale grocery distributor - supplying more than 2,100 independent grocery retail locations throughout the United States - as well as a grocery retailer, with more than 155 corporate supermarkets in nine states. We also serve the military community through our MDV division; in addition to offering premier fresh produce distribution through Caito Foods and third-party logistics through BRT.
At SpartanNash, we deliver "what our guests want, when they want it - fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That's why SpartanNash is a cut above the rest.
This position is located in New Richmond.
A day in the life of a Personal Shopper Lead is never the same but, in this role, you would expect to be responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders picked, properly bagged and stored(refrigerator/freezer as needed), and in place for pick-up in a timely manner.
What You'll Do:
Responsible to lead the eCommerce process for receiving customer's online orders and picking up or delegating orders
Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution etc.)
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)
Report customer issues, shorts, overages, damages to store management immediately
Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met
Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
Sound Like You? Here's what you'll need:
Strong written and verbal communication
Strong organization and prioritization
Problem solving skills
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is frequently exposed to outside weather conditions. The employee will be exposed to refrigerated/freezer coolers on a frequent basis. The noise level in the work environment is usually low to moderate.
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more!
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!