Personal Shopper

Mattel New York , NY 10007

Posted 2 months ago


We currently have an opportunity for a Personal Shopper. The Personal Shopper will be responsible for providing customers with the highest possible level of personalized service at American Girl.

You must be willing to work Fridays, Saturdays, Sundays and holidays. All positions require that you be available to work all shifts, to include an opening, mid-shift and closing shifts on any of these days. Work schedules will vary from week to week.

Purpose of Position:

  • Create MAGICAL and MEMORABLE experiences for our customers in a high energy, fast-paced environment

Primary responsibilities:

  • Work to exceed customer expectations

  • Maintain a high level of professional in both appearance and attitude

  • Actively listen to customers/share product knowledge

  • Meet and assist VIP's requesting personalized service

  • Maintain updated client book

  • Set appointments/make regular customer contacts via telephone and written correspondence

  • Greet customers immediately/suggestion sells/ring sales

Experience, Education & Skills

  • Sales background with a minimum of 2 years of experience retail

  • Experienced in client development

  • Excellent organizational skills

  • Must enjoy children and possess a warm and friendly demeanor

  • Possess a special affinity for working with customers

  • Skilled user of Microsoft Word, Excel, and Outlook

  • Must be willing to work a flexible retail schedule including evening, weekends, and holiday

During the interview process, please be prepared to demonstrate the features/benefits of one of our products by being magical and creative. Product will be provided at the time of interview. We are looking for candidates that will create a MAGICAL and MEMORABLE experience for all our guests.

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Personal Shopper