Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 108 programs and over 3,500 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
As part of the Telecare Family, Recovery Starship - Casa D is a 15-bed licensed social rehabilitation facility for adults age 18+ with serious mental illness and dual diagnosis. The maximum stay is 18 months (average length of stay, 9-12 months).
Employment Status: On-Call, Per Diem
Shift: All Shifts
Under supervision serves as the primary support and case manager for individuals with mental illness by assisting them to live as independently as possible in their chosen community.
High School Graduation or G.E.D. equivalent and two years of direct services in Mental Health or community services; or Associates degree and 1 year of experience or Bachelor's degree in Social Services and six (6) months experience
Sensitivity to multi-cultural populations and issues is required
Must be CPR, ProAct or CPI and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Experience in providing intensive case management, intensive community supports using psychiatric rehabilitation concepts is highly desirable
Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service preferred
Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
If employed at Inpatient program, must assist with restraint of clients in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at Outpatient program, must evade clients in the event of assaultive behavior and pass assault crisis/crisis prevention training
Collaborate with persons served to create Recovery Plan goals
Ensure all services described in the Recovery Plan are provided
Works effectively as part of a multidisciplinary team
Facilitate groups according to the needs and interests of members
Provide appropriate interventions in crisis situations
On a rotating basis perform officer of the day functions
Collect required data and complete required documentation
Coordinate transitions to lower levels of care
Maintains awareness of community resources and assists persons served in appropriate use of community resources
Assists persons served with all needs, including Activities of Daily Living
Assists persons served in making and getting to essential appointments
Assists and advocates for persons served in obtaining appropriate benefits
Ensures that persons served understand their legal status and rights
Helps persons served achieve greater independence and autonomy
Provides transportation when needed and appropriate
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Thorough understanding of the rights of persons served and relevant legal processes
Effective written and verbal communication skills
Good computer/technology skills
Ability to assess safety risks
Ability to easily build rapport, maintain engagement with persons served and hold hope in the face of diversity
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Within 3 months of employment, ability to apply financial requirements for billing and learn billing codes
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, crawl, climb, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping of up to 50 pounds. The position requires to drive and to frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).
EOE AA M/F/V/Disability