Personal Service Coordinator III (Full-Time) - Behavioral Health 335

Telecare Corp. Oakland , CA 94604

Posted 3 months ago

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 122 programs and over 3,680 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Telecare is proud to have been recognized By The Bay Area Business Times as the 13th Best Place To Work In the Bay Area for 2019!

As a part of the Telecare Family, Alameda Assisted Outpatient Treatment (AOT) and Community Conservatorship (CC) program serves 17 adults age 18+ diagnosed with a severe mental illness. AOT/CC serves individuals who are high utilizers of mental health services and are considered to be high risk for psychiatric hospitalization, and/or have been incarcerated.

Employment Status: Full-Time

Shift: AM, 8:30 am - 5:00 pm

Days: Varies as needed

Sign-on Bonus:
$300

POSITION SUMMARY

Serves as the primary support and case manager for individuals with mental illness by assisting them to live as independently as possible in their chosen community, focusing on substance abuse and addictions

QUALIFICATIONS

Required:

  • High School Diploma or G.E.D and Certified or Registered Addiction Specialist, e.g., Certified Advanced Alcohol and Drug Counselor (CADAC), or Registered Addiction Specialist(RAS), or Certified Addiction Specialist (CAS), or Certified Addiction Treatment Counselor (CATC)

  • Six (6) months' experience in addictions setting

  • Sensitivity to multi-cultural populations and issues

  • Must be credentialed as a qualified mental health professional, where applicable

  • Must be at least 18 years of age

  • Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred:

  • Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service

  • Experience in providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts

ESSENTIAL FUNCTIONS

  • Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders

  • Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided

  • Consistent with expertise, provides specialized services and interventions related to substance use/addictive disorders, including thematic groups, evidence based practices, and collaboration with external agencies and resources

  • Facilitate groups per the needs and interests of members

  • Understands assessment tools and Harm Reduction Model

  • Provides appropriate interventions in crisis situations

  • On a rotating basis, performs officer of the day functions

  • Collects required data and completes required documentation

  • Coordinates transitions to lower levels of care

  • Maintains awareness of community resources and assists members served in appropriate use of community resources

  • Assists members served with all needs, including Activities of Daily Living

  • Assists members served in making and getting to essential appointments

  • Assists and advocates for members served in obtaining appropriate benefits

  • Ensures that members served understand their legal status and rights

  • Helps members served achieve greater independence and autonomy

  • Safeguards confidentiality

  • Provides transportation when needed and appropriate

  • Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

Position requires transporting Members in own personal vehicle (acceptable driving record and vehicle inspection for safety)

SKILLS

  • Thorough understanding of the rights of members served and relevant legal processes

  • Effective written and verbal communication skills

  • Good computer/technology skills

  • Ability to assess safety risks

  • Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity

  • Excellent driving skills

  • Knowledge of basic medical and psychiatric terminology

  • Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes

  • Ability to discern between the different stages of change

  • Ability to use Motivational Interviewing skills

  • Familiarity with the 12-step program model and other and peer support models

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemical, and infections).

EOE AA M/F/V/Disability


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Personal Service Coordinator III (Full-Time) - Behavioral Health 335

Telecare Corp.