Personal Lines CSR

Our agency is seeking a Personal Lines Customer Service Representative to start immediately. In this role you would be responsible for servicing customers by obtaining accurate information, quoting new policies, maintaining and reviewing policies, processing policy endorsements, as well as assisting customers with billing questions, payments, and other insurance/policy-related items.

General Duties:

Handle customer inquiries

Provide information about current or new insurance products and services

Troubleshoot and resolve customer issues or concerns

Develop and maintain customer relationships pertaining to individual insurance needs

Interact with company underwriters throughout servicing processes

Qualifications:

Property & Casualty Insurance License is required

Previous experience in an insurance agency customer service environment preferred

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

The right candidate must have a strong work ethic, be dependable, have a customer-centered mentality, and be able to work well in our team-based environment.