Personal Injury Department Manager

The Personal Injury Department Manager will manage and direct the functions of our personal injury department related to medical records, billing, scheduling and providing client updates.

Essential Duties and Responsibilities:

• Oversees and streamlines the legal patient intake, account set up, and monitors all legal accounts.

• Compiles legal reports for provider review-Narrative, Perm, Etc.

• Keeps health care providers/requesters/attorneys informed by communicating availability or unavailability of the record.

• Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.

• Maintains patient confidence by keeping patient records information confidential.

• Enhances clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Creating patient(s) a chart in Athena. Loading all correct documents into patients account and making sure insurance is correctly loaded.

• Creating a billing statement for both Clearway Pain and Clearway Surgery Center. Verifying balances match patients account and sending to requested party. Confirming ins. payments and verifying balances after payments are posted.

• Works with other departments to ensure protocols are in place and adhered to.

• Establish point of contact with Attorneys office and patient

• Liaison between provider, practice, patient and patients representative.

• Oversee all processes with MoveDocs

• Resolves escalated patient/client issues/complaints.

• Prepares and analyzes reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifies and provides on-going training opportunities for assigned staff.

• Works with sales to promote the service line and establish relationships with attorneys.

• Participates in and complete all required trainings and in-services.

• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent WITH a minimum of three (3) years related experience; OR an equivalent combination of education and/or experience.

• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).

• Must have excellent written and oral communication skills, including exceptional customer service.

• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.

• Must be able to work individually as well as within a team.

• Must be able to follow both verbal and written instructions.

• Must be able to work a flexible schedule.

• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.

• Must be able to multi-task and prioritize.

• Must demonstrate extreme attention to detail.

• Must possess strong organization skills.

• Must be able to problem solve and use reasoning.

• Must be able to meet predefined quality standards.

• Must maintain and project a professional attitude and appearance at all time.

• Must have a working knowledge of CPT and ICD-10 coding rules.

• Must have a solid foundation of insurance knowledge and guidelines for third party payers.

• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.

• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Two (2) years' experience with motor vehicle insurance and/or Chiropractors office

• Four (4) years experience working with an Electronic Medical Record (EMR).

• Personal Injury or paralegal experience.

• Prior experience in a supervisory/lead role.

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.