Personal Banker-Aurora

Keybank National Association Aurora , CO 80041

Posted 6 months ago

Job Description:

ABOUT THE JOB (JOB BRIEF):

At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.

As a Personal Banker you will report to the Branch Manager. Responsible for acquiring new consumer and small business clients, to expand relationships with existing clients and help clients achieve confidence in their financial wellness. Develops a comprehensive understanding of client needs by utilizing the Financial Wellness Guide. Serves as a proactive member of the Retail branch team by being an initial sales and service contact for new and existing clients, both at the sales desk and across the teller line. Key's branch culture is to be cross functional, utilizing time on the teller line as opportunities to identify and build deeper relationships with our clients. Effectively manages existing clients/book of business to support the retention and growth of profitable client relationships through sales of deposit, loan and investment products (with appropriate licensing). Recommends products and services to help the client achieve financial goals and the team to achieve business goals. Identifies and resolves complex client service issues. Recognizes complex product and financial services opportunities and refers to appropriate sales professionals in Retail, Investment Services, Mortgage, Business Banking, and Private Banking. Meets or exceeds established Teamwork & Accountability goals, and production expectations while maintaining strict adherence to risk and operational policies. Serves as a backup to the Branch Manager when the Branch Manager is unavailable.

ESSENTIAL JOB FUNCTIONS:

The Personal Banker through execution of the Branch Playbook and Financial Wellness Reviews, helps clients achieve their Financial Goals. The Personal Banker also provides sales and service support to the Retail branch team. Personal Bankers and all Branch team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key

Primary Personal Banker Functions

  • Consistently executes on Key's Branch Playbook and seeks opportunities to deliver distinctive client service with each interaction

  • Establishes preset appointments, delivers quality Financial Wellness Review conversations, identifies needs, makes recommendations and follow's up

  • Provides financial solutions to clients to help them achieve their goals. Solutions could involve; payments, deposit, loan and investment products (with appropriate licensing)

  • Develops strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external Centers of Influence (COIs)

  • Supports acquisition of new clients and growth of current book of business by contacting and following up on system generated leads identified through the Cleint Experience (CE) Desktop (Key's branch platform system); documents activities by using the call report feature in the Desktop

  • Supports the branch in growing a profitable book of business to achieve individual and team goals

  • Provides sales and service assistance to all clients

  • Develops and maintains broad knowledge of products and services to appropriately support client needs

  • Ensures compliance with operational, security and audit procedures and policies

  • Participates in and occasionally facilitates daily branch huddles

  • Participates in special projects, campaigns and assignments as requested

  • Assists with coaching and training tellers and other branch professionals as needed

  • Accurately process all financial service transactions

  • Identifies and resolves complex client service opportunities

  • Completes and maintenances electronic client profiles using Key's technology such as the Client Experience (CE) Desktop

  • Maintains and calls on a client book of business

  • Assists on the Teller platform with new and existing clients of the bank with account transitions, maintaining responsibility for a cash drawer and following proper balancing procedures. Takes opportunities identified on the teller line to deepen and expand client relationship

REQUIRED QUALIFICATIONS:

  • High School Diploma, GED or equivalent experience

  • 1 year of experience in developing current and new customer relationships, achieving sales goals and building referral sources

  • Foundational knowledge of sales and service techniques with consumers and small businesses, including tele-consulting, outside calling, prospecting and networking

  • Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals

  • Demonstrated ability to build and leverage Centers of Influence (COIs) to further promote business

  • Demonstrated strong customer service skills

  • Excellent communication skills and ability to work in a team environment

  • Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)

  • Ability to work branch hours to include weekends and occasional evenings

  • Must have access to reliable transportation to facilitate travel outside of the branches, including outside sales calls

  • Physical Requirements:
    Frequent mobility (5-8 hours) in an office setting, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 10 lbs., occasional lifting of up to 30 lbs.

Note: Employees in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.

PREFFERED QUALIFICATIONS:

  • Undergraduate degree in business related field

  • Sales experience in banking, financial, or insurance industry

  • Possesses a general understanding of operations (risk, compliance, fraud, loss)

  • Cash handling experience

  • Working knowledge of Branch Teller Workstation

FLSA STATUS:

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 35115BR


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Personal Banker 1 Aurora South

Wells Fargo

Posted 6 days ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 Job Description Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. Please make sure your profile includes a current email address that you check regularly (including your spam folder) as the invitations for these activities will be emailed to you. For internal candidates, you must apply via the Jobs site on Teamworks or Teamworks at Home and please ensure your profile lists a personal (external) email address as your primary email address so you can receive communications and complete these potential activities. Please refer to the Team Member Handbook for more information on the Internal Job Opportunities Process. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. As a personal banker at Wells Fargo you will deliver exceptional customer experience, build relationships, and help consumer and small business customers succeed financially. You will engage customers in conversation and ask questions to understand what's most important to them to allow you to provide product, service and digital options that align with their needs and help make banking easier for them. Your responsibilities include: * Building relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs * Deep knowledge of bank products and services and connecting those to customer needs * Building relationships with branch team members and partners, allowing you to work together to best serve customers * Opening new accounts, completing service requests, and submitting credit applications * Inform customers of self-service digital options and demonstrate them to customers * Helping to resolve customer concerns and escalating issues as needed * Serving as a risk leader and following policies and procedures This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. Position requires full time training schedule includes 22 days over 5 weeks. Required Qualifications * 2+ year of experience interacting with people, demonstrated through work, military, or education Desired Qualifications * Customer service focus with experience handling complex transactions across multiple systems * Experience proactively engaging with customers through outreach via phone or email * Ability to influence, educate, and connect customers to technology * Ability to help customers succeed financially by offering introductions to additional team members as appropriate * Ability to meet or exceed performance objectives * Ability to interact with integrity and professionalism with customers and team members * Experience working with others on a team to meet customer needs * Experience fostering and developing strong customer relationships * Ability to build strong relationships with internal partners and customers * Ability to follow policies, procedures, and regulations * Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss * Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting * Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Other Desired Qualifications * Multilingual speakers are encouraged to apply Job Expectations * Ability to work weekends and holidays as needed or scheduled * This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. * Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. Street Address CO-Aurora: 2550 S Parker Rd - Aurora, CO Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Aurora CO

Personal Banker-Aurora

Keybank National Association