Position Opening: Personal Banker
Location: Pea Ridge, AR
Salary: FT Hourly
Responsibilities and Expectations
Build Client Relationships
Conduct professional client conversations that build and sustain trust and credibility.
Discover key life events happening with clients to ensure bank products and services are meeting financial needs.
Recommend and provide accounts, loans, and services that match clients' financial needs.
Promote bank products and services within and outside the bank.
Proactively make referrals to bank partners that result in additional revenue to the bank.
Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
Adhere to operating procedures and protocols.
Deliver a Consistently Superior Client Experience
Demonstrate excellent customer service skills.
Behave in a manner to create a welcoming, engaging, professional environment for clients to experience.
Proactively resolve client issues in absence of or as directed by Bank Manager.
Respond to routine client inquiries and requests.
Perform teller duties as needed and process client transactions.
Approve transactions for other employees within your assigned authority limit.
Assist with bank opening and/or closing as directed.
Demonstrate Compliance with Applicable Laws and Regulations
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
Actively work with clients to understand each client's normal account activity, as appropriate for this position.
Complete periodic compliance training.
Perform other duties as assigned or required.
Required Skills & Education
High School Diploma or equivalent
Previous banking experience preferred
Excellent interpersonal, verbal, and written communication skills
Computer proficiency in Windows-based systems
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Capable of working with a team to determine solutions
Ability to travel to Wichita, KS during first week of employment for required week-long training
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 10 pounds on an occasional basis. Must be able to talk and listen to others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race or skin color, national origin or ethnicity, religious beliefs, age, sex, physical or mental ability.