This position is responsible for assisting the manager in all phases of office operation, monitoring new and current customer accounts, developing the cross selling of Bank products and services, assisting in the consumer loan functions, overseeing the teller area and activities as required, and maintaining security and compliance within the office.
Must be available to work rotating Friday evenings, and Saturday mornings.
Open new accounts and communicate with customers to recognize cross-selling opportunities
Identify and resolve customer issues as well as resolve or escalate issues referred by the office team
Assist with implementation of Northwest's strategic business plan and marketing initiatives
Maintain community presence and involvement
Cross train on additional responsibilities such as being on the Teller line
Contribute to the overall sales performance of the office team
Assist the Manager in all phases of office operation including opening, processing, and maintaining customer accounts, and completing Audit Certification requirements
Originate and process consumer loan requests
Review and monitor daily scorecard
Supervise and guide the office's success of operations and audit
Supervise vault operations and procedures
Participate in regular office meetings
Able to work evening hours and weekends as scheduled or assigned
Conduct outbound business calls/referrals on a regular basis
Travel daily to support the needs of the region's offices
Flexible schedule to support the changing needs of the region's offices
Work as part of a team
Northwest Bancorp, Inc.