The Personal Banker is responsible for delivery of an exceptional customer experience. They will build new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the customer to the appropriate business partners within the bank when needed.
Provides excellent customer service by providing immediate acknowledgement, identifying and offering products and services, and responding to inquiries in a timely manner
Develops relationships by consulting with customers
Delivers and packages detailed clerical support for deposit and consumer loan accounts, business accounts, collections and wires, safe deposit contracts, pay and receive transactions
Able to back up teller line (all teller duties)
Stay current and demonstrate knowledge on products and procedures
Resolves customer issues and requests
Demonstrates proficiency with basic business, consumer and trust entities
Proficient in offering solutions and exceeding customer expectations
Learning consumer lending
MINIMUM JOB REQUIREMENTS
High School Diploma or GED
1+ year's customer service/personal banking experience
Knowledge of products and services offered and referrals to business partners
Begins to mentor other team members about products, services and business partners
Ability to follow SOP's (Standard Operating Procedures)
Cash handling, balancing and calculating skills
Ability to complete multiple and varying customer requests in a timely fashion
Supports branch goal focusing on identifying and referring a wide range of bank products and services to the appropriate business partners
Proficient in expanding the customer relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers
Supports branch goals with revenue building activities
Beginning to back up Assistant Manager with operational duties and tasks
Familiar with state laws regarding products and services (look at specific training tracks)
Working towards or holds NMLS certification
Has in-depth knowledge of consumer loan products
Developing consumer lending skills
OUR CORE BEHAVIORS
Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
Influence. Be an active player in participating, building and contributing to service.
Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
Communication. Keep others informed and up-to-date. Actively listen and learn from each other.
Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.
PHYSICAL AND MENTAL REQUIREMENTS
Ability to sit at a computer monitor for extended periods of time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15lbs.
Ability to effectively discern information and formulate appropriate action
Ability to reach, squat, bend, and manually manipulate standard office equipment
Ability to drive to various locations
Ability to think critically and provide appropriate solutions
Columbia Banking System, Inc.