Sterling Bancorp San Francisco , CA 94118
Posted 6 days ago
About Sterling Bank & Trust, FSB: Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $2 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S
Position Summary:
The Personal Banker I processes various financial transactions and sells financial products and services. Strives to retain present clients and develops new business by extending high quality and efficient Customer Service. On alert to needs of customers and promote additional services or products to customers.
Essential Duties and Functions (include but are not limited to):
Represents SBT personably, efficiently and tactfully while in contact with the customer either fact-to-face or by telephone.
Greets customers and thanks them as they leave.
Facilitates daily financial transactions including opening checking, savings, IRA and various types of depository accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing etc..
Balances and verifies daily cash including ATM transaction entries.
Understands and complies with bank policies and procedures.
Assists customers with questions and concerns on accounts.
Maintains good attendance record and arrives to work in a timely fashion.
Must be able to work Saturdays.
Completes all required product, service, and compliance training as it relates to the position and employment with Sterling and adheres to BSA Policy and procedures.
Perform all the above duties consistent with professional ethical standards, including reporting any observed ethical violations to the appropriate management, management and/or Board level committees, and/or the Bank's ethics hotline.
Other duties may be assigned
Core Competencies:
Integrity
Sets high standards of honesty for self and others; transparent intentions
Self imposes standards of excellence to ensure no aspect of work is neglected
Demonstrates trustworthiness and takes responsibility for one's actions
Keeps commitments that align with Sterling's Code of Business Conduct and Ethics
Inclusion
Treats people with dignity and respect
Objectively considers others' ideas and opinions
Creates a welcoming environment and promotes cultural competency
Actively seeks opportunities to volunteer and partner with non-profit agencies
Continuous Learning
Completes all required training to ensure compliance
Identifies and participates in learning activities that lead to professional growth
Stays informed on industry trends and changes to achieve individual, team and organizational goals
Actively seeks and utilizes feedback to improve and continue to grow professionally within the Bank
Synergy
Utilizes oral and written communication to enhance the relationships between teams, customers and the community members
Collaborates together using teams' expertise and knowledge to maximize results
Actively seeks information to understand team members and customers' circumstances, problems, expectations and needs
Dedicated to creating opportunities allowing teams and individual reach full potential
Technical Competencies:
Customer Focus:
Makes customers and their needs a primary focus of one's actions
Builds rapport and cooperative relationships with customers
Persuasiveness:
Use appropriate interpersonal styles and communication methods to gain acceptance of a service or idea
Presents products, services, or ideas in a manner that clearly shows how they meet the customer's needs and provide benefits
Attention to Detail:
Accurately and carefully follows established procedures for completing work tasks
Initiates action to correct quality problems or notifies others of quality issues as appropriate
Required Experience and Education:
High school diploma or general education degree (GED)
Customer Service experience and/or training; or equivalent combination of education and experience
Bilingual in Cantonese/Mandarin
Preferred Experience and Education:
Bachelor's degree (B.A.) from four-year college or university
Customer Service skills at a financial institution
Cash handling experience
Pay & Benefits: At Sterling Bank & Trust, FSB, the pay range only includes base compensation. The base pay range for this role is between $22-$24 per hour, and it is on-site at the Taraval Branch in San Francisco, CA. Your base pay will depend on your skills, qualifications, experience, and location.
Sterling's compensation and benefits packages are highly competitive. Full-time Sterling employees have access to a comprehensive health care plan, dental and vision coverage, flexible spending accounts, 401(k) plans with matching contributions, PTO, and more.
Physical Demands
While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and stand for long periods of time. The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Work Environment
Generally, works in an office environment, may occasionally be required to perform job duties outside of the typical office setting such as working a booth or corporate event to further promote Sterling to the market. The employee will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.
EOE Statement
Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
California Consumer Privacy Act (CCPA)
The employee will adhere to all Information Security and Privacy Policies along with applicable procedures to ensure that customer information (PII) is not altered and remains accurate and complete. Participation in required training to maintain knowledge of how to ensure all customer information (PII) remains protected is required.
Sterling Bancorp