Pershing Wealth Solutions - Associate, Client Service I

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Associate, Client Service I to join our Wealth Solutions team. Client Service Leads work with external clients to resolve immediate day-to-day issues while leveraging the appropriate resources at Pershing. They are the first point of contact for most client inquiries across phone, email, and eventually chat. This role is hybrid for out Pittsburgh, PA and Lake Mary, FL offices.

In this role, you'll make an impact in the following ways:

• Supports clients in addressing operational questions or issues and ensuring requests are executed

• Applying problem solving skills based on precedence and experience, using communication skills to deliver high quality

• Using knowledge of assigned clients to aid in problem-solving and escalating non-routine or complex issues, as needed

• Participating in internal activities and initiatives designed to improve the client experience

To be successful in this role, we're seeking the following:

• Bachelor's degree or equivalent  
• 0-3 years of experience in Technology

• Call Center/Troubleshooting/Ticketing Systems is preferred

• Hours of operation: 24-hour tech center - open to nights/weekends/holiday

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion

• Bloomberg's Gender Equality Index (GEI)

• Best Places to Work for Disability Inclusion, Disability: IN - 100% score  

• 100 Best Workplaces for Innovators, Fast Company

• Human Rights Campaign Foundation, 100% score Corporate Equality Index

• CDP's Climate Change 'A List' 

• Forbes Blockchain 50 

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer

• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. 

#LIHybrid

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.