Permit Technician I - Development Services (Cottonwood)

Under close supervision, performs the intake, processing, and issuance of building permits. Provides general and specific information to customers, both internally and externally.

• Processes permit applications by accepting the application, checking for accuracy and completeness, determining level of reviews required, calculating and receipting fees, routing to appropriate reviewing units/departments/outside agencies, monitoring application progress for status reports, preparing plans and permits for issuance; issues permits within scope of authority and responsibility assigned.

• Provides general and technical information to architects, engineers, contractors, and the general public on application processes, procedures, and fees for permitting requirements.

• Resolves routine problems encountered in performance of work assignments. Researches records and provides customers with specialized site-specific property information. Maintains department files and records.

• Acts as a liaison between customers and appropriate units/departments/outside agencies. Reads, interprets, and explains codes, plot plans, specifications and blueprints.

• Performs complex mathematical calculations. Calculates fees, accepts and receipts payments, and completes daily balancing of payments received. Compiles daily cash reports for accounting and recordkeeping for all department fees.

• Communicates effectively and courteously with the public and co-workers, both verbally and in writing, often under stressful circumstances. Tactfully deals with irate customers. Explains, verbally and in writing, technical information concerning ordinances, policies, and procedures.

• Performs other job-related duties as assigned.

Education:

High school diploma or equivalent.

Experience: 

A minimum of one (1) year of general office experience.

Additional Requirements:

Must possess a valid Arizona driver's license.

Must obtain ICC certification within one (1) year of hire.

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Laws, rules, and regulations regarding privacy regulations and department procedures.

• Records department filing systems.

• Deciphering information for statistical data.

• Business English, spelling, grammar, punctuation, and composition.

• Clerical office practices and procedures.

• Research techniques and report writing.

• Current Microsoft Office software.

• Filing and recordkeeping.

Skill in:

• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.

• Establishing and maintaining effective working relationships with employees, other agencies, and the public.

• Organization and adherence to detail.

Ability to:

• Follow written and verbal instructions.

• Comprehend and make inferences from written material.

• Type at a minimum speed of twenty-five (25) WPM.

• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.

• Keep management informed of key operating issues affecting the department.

• Remain current in knowledge required to perform assigned duties.

• Handle confidential matters and maintain discretion always.

• Act with courtesy, tact, and diplomacy.

Work Environment:

The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:

Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:

FLSA: Non-Exempt

Grade: 3

Classification: Classified

Safety Sensitive: No