Permit Technician

Description

All applications received during the recruitment period will be forwarded to the

hiringdepartment for review and consideration

after the Friday, July 19, 2024 closing date.

Permit Technician: Provides technical, administrative, operational, and clerical support to all divisions within the Planning & Community Development Department.

Examples of Duties

• Accepts, processes, and issues building and zoning permits; and assists builders, contractors, and property owners in making applications for various types of permits and advises applicants on requirements.

• Provides customer service for the public by email, online portal, telephone, and at the front counter to include conducting intake of code enforcement complaints, scheduling building inspections, and answering public inquiries.

• Maintains code enforcement, zoning enforcement, and building permit records in online database.

• Prepares and maintains legal documentation for code enforcement, zoning, and building inspection cases.

• Conducts research and assists with responses to Freedom of Information Act (FOIA) requests.

• Performs office administration duties including requisitions, payroll, ordering office supplies, and monitoring department expenses and accounts.

• Drafts meeting minutes for the Planning Commission, Board of Zoning Appeals, Wetlands Board, and Board of Architectural Review.

• Addresses public and professional inquiries.

• Other duties as required.

Education & Experience

• High School diploma and seven to ten years related experience or,

• Two years of college or Associate's Degree and three to five years related experience or,

• A Bachelor's Degree and two or less years related experience.

• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

• Must possess or obtain and maintain the DHCD Permit Technician Certification within 12 months of employment.

• General knowledge of administrative practices, procedures, and equipment.

• General knowledge of and experience with computers and Microsoft Office software (Word, Excel, and Outlook).

• Excellent organizational skills with the ability to multi-task, with frequent interruptions while remaining calm, organized and accurate; and be highly professional.

• Strong customer service skills.

• Ability to work both independently and in a team environment.

• Strong work ethic to include a positive attitude, attendance and accountability.

• Ability to exercise "confidentiality" in the day-to-day activities of the workplace.

• Ability to accept direction and assignments from internal staff at all levels.

Physical Demands & Work Environment

Physical Demands

The work is generally performed in an office environment. Typically, the employee may sit to do the work. However, there may be some walking, standing, stooping, carrying of light items such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work.

Work Environment

The work environment involves everyday risks or discomforts, which require normal safety precautions. Use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals are minimally required.