Permit Review Manager

General Statement of Duties

The City of Eugene Planning and Development Division (PDD) is looking for our next Building Permit Services Manager. As a key member of the Planning and Development Department Building and Permit Services Division, the Permit Review Manager will lead a team of staff to successfully administer the City's building permit review, customer service, and permit issuance services. The successful candidate will produce results through others, by fostering an atmosphere of trust and collaboration with the public, City staff, departmental colleagues, vendors, and the executive team. Day-to-day, the Permit Review Manager plans, manages, and directs the activities of the Permit Review Section in the Building and Permit Services Division; coordinates various activities with other sections, divisions and departments; provides complex assistance to the Building and Permit Services Division Manager.

Application Deadline: Wednesday, July 31, 2024, at 5:00 p.m.

ONLINE APPLICATIONS ONLY

RESUME & COVER LETTER REQUIRED

Salary Range: $98,987.20 - $133,640.00 Annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the

Oregon Equal Pay Act (OEPA). You can learn more about our process at our

How to Applypage.

Department/Division:Planning & Development / Building & Permit Services

Location:99 W 10th Ave., Eugene, Oregon

Living & Working in Eugene:For more information on living in Eugene, how the City of Eugene operates, and more, visitthis page.

Schedule:Full Time, Monday

• Friday, 8:00 a.m.

• 5:00 p.m., with ability to work occasional evening hours.

Benefits:The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visitthis summary pageas well as thisbenefits package page.

Bilingual Pay Benefit:This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.

What to Expect from Our Application Process:Please see our

How to Applypage for more information on our application process.

Please submit the following with your online application:

A cover letter in which you clearly describe how your knowledge, skills, and abilities prepare you for the job responsibilities and requirements outlined in the job announcement.

A resume of your educational and professional work experience including the number of professional staff directly supervised in each role.

Examples of Duties Performed

• Duties may include but are not limited to the following

• Oversees, plans, supervises, and participates in the development and administration of the City's building permit plan review and permit issuance services.

• Plans, organizes, controls, integrates, and evaluates, through subordinate supervisors, the work of a large group of professional and technical building permit intake and various plan review staff.

• Works with the Division Manager to develop program goals, objectives, and policies; develops and applies procedures to implement policies and achieve goals and objectives; evaluates the effectiveness of section activities; modifies strategies to achieve goals.

• Directs and participates in the development of work plans for assigned areas; assigns work activities, projects and programs; monitors workflow.

• Leads exploration and development of innovative methods or approaches to enhance service delivery; conducts analytical appraisals of administrative and operational issues; prepares recommendations on solutions; implements strategies.

• Leads employee engagement in process improvements; supports staff-driven initiatives.

• Coordinates section activities with those of other city departments involved in the permitting process; works closely with managers in other departments to achieve section goals and objectives.

• Responsible for the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; regularly monitors performance and provides coaching for performance improvement and development; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over assigned supervisors and staff.

• Provides leadership and works with supervisors to develop and retain highly competent, service-oriented staff through selection, compensation, training and day-to-day management practices that support the City's mission, objectives and service expectations; provides leadership and participates in programs and activities that promote workplace equity, diversity, and inclusion and a collaborative and supportive employee relations environment.

• Engages and confers with customers, external stakeholders and the general public regarding section services; develops and administers customer service surveys.

• Oversees customer assistance with technical development requirements and regulations; responds to difficult and sensitive citizen inquiries and complaints; participates in issue/conflict resolution activities with involved parties; promotes consistent application of regulations, procedures and policies in permit review and processing

• Participates in development and monitoring of program budget; forecasts funds needed for staffing, equipment, materials and supplies; administers approved budgets.

• Ensures implementation of and adherence to the department's Equity and Human Rights Plan. Coordinates the implementation of effective processes and models to produce division-wide diversity, equity and inclusion initiatives. Facilitates staff development on such issues as diversity and creating a respectful working environment.

• May act as Building and Permit Services Division Manager.

• May represent the division or department at council meetings, to the media, and at community organizations; may give testimony in court actions; may participate in a variety of City committees and task teams; meets with other City agencies, explains technical issues, interprets regulations

• May coordinate with City Attorney staff to develop procedures, codify local regulations and clarify legal issues.

• Performs related duties as assigned.

Classification Information

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification:Permit Review Manager

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.If you are interested in applying, we encourage you to think broadly about your background andskill setfor the role.

When screening your application, the

Citywill consider anequivalent combination ofrelevanteducation and experience which provides the applicant with the knowledge, skills, and abilitiesrequiredtomeet minimum qualifications for this position.

MINIMUM QUALIFICATION:

Education:

Five years of professional experience in construction management, public programs, regulatory/building code program administration, or a related field, including two years of full supervisory responsibility, preferably overseeing other supervisory staff. Experience in the public sector is preferred.

Training:

Bachelor's degree from an accredited college or university in public policy, public administration, architecture, engineering, construction management, personnel management, urban planning, or a closely related field.

Additional Requirements:

MUST PASS A BACKGROUND CHECK

The ideal candidate will have the following Knowledge, Skills, Abilities:

Ability to:

• Build consensus around goals and processes; facilitate collaborative problem solving.

• Communicate effectively, verbally and non-verbally; listen actively.

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

• Gain cooperation through discussions, collaboration and persuasion.

• Establish and maintain cooperative working relationships with those contacted in the course of work including the general public, customers, staff, and public officials.

• Effectively plan and administer the full range of section activities and responsibilities.

• Select, supervise and evaluate assigned staff.

• Evaluate and develop improvements in operations, procedures, policies or methods.

• Analyze, interpret, summarize and present administrative, statistical, and technical information in an effective manner.

• Prepare and analyze comprehensive reports, and deliver effective presentations to various groups.

• Interpret regulations and policies related to section activities and relay effectively to designers, contractors, homeowners and the general public.

• Identify and respond to public, City leadership, and City Council issues and concerns.

• Interpret and apply Federal, State and local laws, rules and regulations.

Knowledge of:

• City organization structure, functions and operations.

• Administration, planning, organization principles, and program planning techniques.

• Organizational and management practices and theories.

• Budget, personnel, cost control, and administrative practices and policies.

• Supervision, training and personnel management.

• Municipal code structure and regulatory/enforcement mechanisms.

• Federal, State and local laws, codes, rules and regulations as they relate to program areas.

• Municipal operating budget development and administration.

• Information technology and computer capabilities applicable to functional responsibilities.

• Research and reporting methods, techniques and procedures.

• Basic principles of commercial and residential construction.

• Concepts of public infrastructure planning and regulation as they relate to building permit processes.

Supplemental Information

What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may berequired. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion:The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverseworkforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion wedesireto welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugenecomplies withthe

Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance withthe

Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.