Permit & Licensing Technician (Building)

Description

Position Summary:

The purpose of this position is to perform variety of skilled clerical and administrative support tasks, in a typical office setting, related to the function and department assigned.

Position Scope:

This is the entry-level class in the Permit & Licensing Technician series assigned to this department.

Illustrative Examples of Essential Duties

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Types, proofreads and processes a variety of documents including general correspondence, forms memos, statistical charts and specialized documents from drafts, notes, verbal instruction or dictated tapes using a typewriter or word processing or computer equipment. Reviews documents for accuracy, completion and conformance to established procedures.

• Reviews documents for accuracy, completion and conformance to established procedures. Utilizes personal computers and computer software to perform word processing and spreadsheet functions; prepares and maintains computerized reports. Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files; assists department with photocopying, assembling materials, and simple clerical work when assigned.

• Answers the telephone, waits on the general public, and provides information related to department and/or city policies and procedures, makes appointments and announces callers.

• Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.

• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.

• Processes permits (from application to issuance phase.) Receives/reviews for completeness/forwards contractor registration/application plans and fees sequentially to all appropriate departments. Confirms contractor has current insurance and license.

• Issues permits if everything is complete. Schedules inspections, provides permitting information by phone or e-mail. Serves as a liaison with the public, members of the department and contractors. Treats every resident, employee or contractor as if he/she is a customer in his/her own privately owned business. Serves as back up for other staff, if needed.

• Assists in the billing and tracking payment of building permits, certificate of completion, certificates of occupancy and open permit searches.

• Conducts searches of Public Records Request and performs Open Permit Searches as required.

• Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.

• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Good knowledge of office practices and procedures including filing and basic record keeping. Good knowledge of the operation of standard office equipment including work processing and computer equipment, copiers, fax machines and printers. Good knowledge of English usage, spelling, grammar and punctuation. Good knowledge of business letter writing and typing formats. Good knowledge of basic mathematics.

• Ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work; ability to organize and maintain accurate records and files; ability to learn the operation, policy and procedures of the City and the assigned department or office; ability to perform difficult and complex clerical and administrative support work using independent judgment.

• Good knowledge of personal computers Microsoft Office Word; some knowledge of Microsoft Office Outlook, Access, and Construction/permitting software.

Minimum Requirements

Required Education & Experience:

• High school diploma or general education degree (GED) supplemented by one (1) year related experience issuing permits, credit collections; or any acceptable related combination of training and experience.

Licenses and/or Certifications:

• Permit Clerk Certification desirable.

Physical Requirements & Working Conditions:

• The essential job functions of this position will require the employee to perform the following physical activities. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis:

On a continuous basis, sit at desk and/or stand at counter for long periods of time. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or fee and talk or hear. The employee is occasionally required to climb or balance. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Frequently required to walk. See, hear and talk with the public; read presented documents, write or use keyboard to communicate through written means. On occasion required to run errands, to climb or balance, stoop, kneel, crouch, taste, or smell. Intermittently twist and reach office equipment; lift or carry weight regularly of 10 pounds and on occasion weight of up to 30 pounds.

Additional Information:

• There is a one-year probationary period.

• It is the responsibility of the incumbent to maintain their licenses and/or certifications as a job requirement.