Performance Manager - Exos Api/Poweredby

Exos Huntersville , NC 28070

Posted 11 months ago

Overview

EXOS helps people perform at a high level so they can achieve what matters most to them. Since our founding in 1999, we've become a leader in proactive health and performance, trusted by more than 150 clients, including corporations, academic institutions, health systems, sports organizations, the U.S. military, community centers, and residential communities. With award-winning facilities and spaces, technology, equipment, and services, EXOS connects people to the solutions they need and provides individualized plans based on time-tested fundamentals and research in order to help people take control of their health and performance.

We know that athletes' careers evolve and their goals change, but the one constant is the demand for staying at the top of their game, and pushing it to new levels. That's why we develop personalized game plans for athletes around the world at any point in their career. We've helped individuals and teams in just about every sport on the elite level as well as college, youth, and high school. Wherever athletes are preparing to compete, EXOS specialists are helping them get there from club team tryouts and high school championships to renowned events like NFL combine, the Olympics, and the World Cup.

Responsibilities

This is a Performance Manager position which focuses primarily on both coaching as well as general operation of a corporate client site/facility. The Performance Manager will report to the Regional Performance Manager, and work with the Account Manager to ensure efficiency of the day-to-day operations and the client needs are met at the client site.

Main Position Responsibilities:

  • Primary point of contact for client day-to-day operations contact

  • Partnering with the client/employer to conduct various client engagement and educational activities and events

  • Constant communication with Regional Performance Manager/Account Management and client to ensure client goals are met

  • Manage daily operation function of the facility

  • Manage and mentor a staff to provide world class experience to our clients

  • Instructs, motivates, and assists clients in a safe, legal, moral, ethical manner to achieve their goals

  • Motivates and assists Performance team with daily activities including but not limited to scheduling, coordinating clients, and program design

  • Ensure communication and alignment with Regional Performance Manager and Account Management

  • Regular communication with Regional Performance Manager

  • Provide feedback from site team members to Regional Performance Manager

  • Oversee operational and staffing implementation at the site level

  • Oversee direct site level staff responsible for the delivery of solutions

  • Responsible to follow EXOS methodologies and EXOS program design

  • Manage and mentor a staff to provide world class experience to our clients

  • Assure appropriate scheduling and staffing as per contractual obligations

  • Assist the Regional Performance Manager to train and develop site team members to implement programs that demonstrate impact in alignment with company and agreed upon client objectives to assure quality control of methodology program delivery consistency product and solution implementation troubleshooting to resolve operational issues exceptional customer service delivery

  • Primary point of contact for site level staff for internal helpdesk issues with product/programs Escalate site level internal helpdesk issues with product/programs to Regional Performance Manager

  • Conduct performance evaluations for site level staff and maintain performance evaluation documentation

  • Maintain and foster a positive site level staff community and culture

  • Evaluate designated site level operations and performance, as well as performance of site level staff in alignment with both company and client company objectives to ensure optimal outcomes

  • Support achievement of site level customer metrics

  • Other duties as assigned

Qualifications

Physical Requirements:

  • Candidates applying for this position should be able to lift up to 50 pounds unassisted repeatedly throughout the workday. Also, the physical requirements of this job require frequent walking around and demonstrating and assisting with exercise movements; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily.

Basic Qualifications:

  • Possess a minimum of three (3) years of strength coaching/personal training experience

  • BA/BS Kinesiology or Sports Science or related degree

  • Currently hold industry certification, preferably NSCA-CSCS or NASM

Other Preferred Qualifications:

  • Knowledge and application of EXOS methodology, products, and solutions

  • Master's Degree in Kinesiology, Sports Science, Rehabilitation or related field.

  • Excellent presentation skills in both small and large group settings

  • Strong customer service skills where servicing the "client" is top priority

  • Energy and passion for helping others achieve their personal goals

  • Must be able to work independently with little daily supervision

  • Excellent communication skills, both verbal and written

  • Excellent computer skills including Microsoft Office Suite or related products

  • Ability to manage own schedule while coordinating and driving other team members

  • Leadership experience preferred

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at :

Attention : People Operations, Accommodations
2629 E. Rose Garden Ln.

Phoenix, AZ 85050

Learn more here:

EEO is the Law

EEO is the Law Supplement


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Performance Manager - Exos Api/Poweredby

Exos