Performance Management Analyst- Consumer Product Strategic Analyst III

Bank Of America Corporation Charlotte , NC 28201

Posted 2 months ago

Job Description:

The Performance Management/Shared Services team is part of the Fraud and Claims Strategy & Operations organization (FCSO). The primary focus of the team is to ensure performance standards are met across the FCSO organization. Business partners include HR, Strategies and Operations. Key priorities for the team are focused on maximizing employee performance and managing overall FCSO performance management guidelines.

The teammate in this role will be responsible for:

  • Performance Management Strategies across FCSO

  • Executive Dashboard/Performance Reviews

  • Benchmark/Metric Analysis

  • Employee Scoreboard Management

  • Reporting Liaison

As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, & HR. Throughout the tenure of the role, the teammate should gain exposure and acumen in Fraud Detection and Claims area of the organization, and develop or improve skills in Excel and Senior Leaders/Executive Presentations.

Enterprise Role Overview

Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing performance and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical data. Utilizes performance trends to propose performance/metric changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. Strong Excel, PowerPoint, SQL experience preferred; 2-5 years experience preferred.

Required Skills & Experience

  • 2 years experience in a Workforce Management, Support, or Leadership role

  • Intermediate working knowledge of Excel, PowerPoint, Word

  • Ability to connect dots and how data/topics relate and interact

  • Intellectual curiosity and strong urge to figure out the "whys" of a problem and come up with solutions

  • Able to interact effectively with all levels of leadership

  • Project Management skills

  • Strong organizational skills to ensure team deadlines are met

  • Minimum 1 year, SAS and or SQL, experience

Desired Skills & Experience

  • Claims Resolution and Recovery Experience

  • Fraud Detection Experience

  • Capacity Planning Experience

  • Proficiency in Data Mining and Data Analysis concepts

Shift:

1st shift (United States of America)

Hours Per Week:

40


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Performance Management Analyst- Consumer Product Strategic Analyst III

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