Performance Improvement Coordinator - Central Regional Hospital

Central Regional Hospital

We are currently recruiting for a Quality Assurance/Standards Specialist to function as a Performance Improvement Coordinator at Central Regional Hospital (CRH) in the Quality Management Department.

This position is a dual role to serve primarily as a Performance Improvement Coordinator and secondarily as the Data Analyst for the department to help coordinate, structure and staff the hospital-wide Performance Improvement Program. This position will assist with all survey preparation activities, assist the QM Director during actual surveys and assist with the monitoring requirements for any plans of correction. Job duties include but are not limited to:

• Help to coordinate, monitor and collect the necessary information through audits and tracers to complete the annual Focused Standards Assessment required by the Joint Commission.

• Evaluate ongoing compliance with Joint Commission Hospital standards, CMS regulations and develop programs to ensure staff are educated about regulations and accrediting body standards and survey activities.

• Responsible for various performance improvement indicator reports and associated audits, analyzing data and reporting trends to the assigned performance improvement committees, sub-groups and unit management teams and for assisting with special projects.

• Work closely with other QM staff to assist in the implementation of the Pl Program as well as providing technical assistance to units/departments and committees in relation to performance improvement tools and resources.

• Work closely with QM staff and hospital leaders to gather, edit, analyze and report data/information in relation to special projects, performance improvement initiatives and regulatory activities.

• Responsible for creation and maintenance of database applications, systematic analysis of data integrity and preparation of reports.

The normal work hours for this position is 8:00 a.m. to 5:00 p.m. Monday - Friday however flexibility is required to meet hospital needs. This is a full-time position and eligible for the full State benefits package including health insurance and retirement.

About Central Regional Hospital (CRH):  CRH is a State-of-the Art psychiatric hospital located in Butner, NC. Our location is ideal with four seasons, mild temperatures and provides an easy commute to the N.C. mountains or beaches. Butner possesses small town charm but is within 30 minutes of a major metropolitan area including Research Triangle Park, Raleigh, Chapel Hill, and Durham, NC. The people we serve are at the heart of our facility. Our team is critical to the mission of the hospital. We strive to create an environment in which every team member contributes to the overall success of the hospital to positively impact the lives of those around them and the individuals we serve.

About the Department of Health and Human Services: The NC Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and in order to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation and Benefits: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they clearly possess all of the following:

• Knowledge of inpatient hospital systems, preferably CRH units and departments.

• Knowledge of performance improvement.

• Ability to develop recommendations and provide consultation to solve problems in different program areas.

• Ability to exercise judgment in interpreting and applying standards, policies and procedures.

• Ability to communicate effectively verbally and in written form with various staff.

• Ability to assess problems and coordinate resolutions.

• Knowledge of computer-assisted statistical programs and working knowledge of statistical analysis of data.

• Knowledge of capabilities of data processing systems in gathering, storing, retrieving, and analyzing data.

• Ability to assess the validity of information obtained from data gathering instruments.

• Ability to analyze data and to draw conclusions from the analysis pertaining to the purpose of the project.

• Ability to present information effectively, orally, and in writing.

Management Preferences:

• Experience in a psychiatric setting and performance improvement.

• Working knowledge of Joint Commission Standards, CMS and other regulatory standards/regulations and any additional resources needed to complete the essential functions associated with the position.

• Experience using various database systems and software such as Microsoft Word, Excel, Access, and PowerPoint.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Master's degree in psychology, social work, education, health, business administration or related human service field from an appropriately accredited institution and two years of experience in professional level treatment programming for the applicable client population;

or

Bachelor's degree in one of the fields listed above from an appropriately accredited institution and three years of experience as indicated above;

or

an equivalent combination of education and experience.

Degrees must be from appropriately accredited colleges or universities.The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

All positions in the Division of State Operated Healthcare Facilities (DSOHF) shall be subject to pre-employment drug testing and criminal record background checks. All facilities within DSOHF are tobacco free environments. The use of tobacco products of any kind including vapor products are prohibited from our campus.  All employees are required to adhere to the facility's Vaccination Policy.

Please make sure you complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Applicants will be communicated with via email only for updates on the status of their application. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received.  It is not necessary to contact the Human Resources Office to check the status of an application.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants.

For technical issues with your applications, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 919-764-7200.