Performance Improvement Coach II

American Hospital Association Chicago , IL 60602

Posted 2 months ago

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Performance Improvement Coach II for the Center for Health Innovation (CHI).


The Performance Improvement Coach II (PIC II) is a senior level cross-functional position that provides strategic support to AHA members and internal and external customers, by providing focused performance improvement mentoring, coaching and training. This position serves as a key, strategic, member/customer facing liaison with state and organizational performance improvement leaders across different programs. \Promotes relationship building and enhanced communication between the American Hospital Association and its members/customers. Supports AHA/Center for Health Innovation's (AHA CHI) commitment to performance improvement by understanding organization-wide strategic planning and connection to performance improvement activities. In addition, engage with members/customers to promote performance improvement and support the structure and processes for advancing patient care, which contribute to improved outcomes (e.g., councils and committees).


  • Mentor Performance Improvement Coach I team members and contribute to organization-wide knowledge and skill related to performance improvement through formal and informal education and role modeling.

  • Coach members/customers on how to meet program deliverables as defined within the scope of work per contract/project using data, acting as a content/topic knowledge broker and connecting to developed resources such as performance improvement tools and techniques, safety principles in professional design and change management methodologies.

  • Engage stakeholders (e.g. AHA Data center/Applied Research and Analytics, hospital senior executives and leaders, physicians, other clinicians and health care workers, and patient and family) to advance improved outcomes using data to drive action and evaluation. Collaborate with AHA Data Center/Applied Research and Analytics team to support customer utilization of resources such as websites, data and database(s), program metrics, benchmarks to support members/customers through coaching and offer recommendations for enhancements.

  • Interpret and explain basic statistics and statistical process control concepts to describe data and coach to improved outcomes.

  • Develop metrics, reports, and communications to support participating members/customers.

  • Utilize formal curricula to prepare members/customers to lead and participate in performance improvement efforts in their organizations Collaborate with the Clinical Content Development Lead and program subject matter experts to contribute to the professional aspects for program webinars, in-person meetings, conference calls, etc. as appropriate per funder contract requirements. Develop and present content as needed.

  • Plan and execute routine interactions with member/customer, subject matter experts (SMEs) and AHA team members based on program timeline and scope. Actively participate in planning and oversight of meetings as assigned. Assists in planning and executing plans for evaluation of programs through qualitative or quantitative data collection as determined by program teams and AHA CHI leaders when indicated. Establish teams, roles, responsibilities and scope. Offer recommendations to leadership to enhance team functioning.

  • Provide feedback on team effectiveness, identify and communicate resource needs to leadership to improve performance (e.g., staffing, equipment, technology). Communicates key challenges, learnings and opportunities to other AHA PICs, Applied Research and Analytics Team, and others for shared learning.

  • Perform other duties as assigned by supervisor.



Required Education: Bachelor's Degree

Desired fields of study: Health Care and Performance Improvement.

Years of experience may be substituted for education.


  • 5-7 years experience with a minimum of 5 years in a supporting performance improvement projects is required.

  • Six Sigma Yellow Belt certification required or obtained within six months of assuming PIC role.

  • CPHQ certification is required.

  • Experience in a health care setting preferred.

  • Master's degree preferred.

  • ASQ or Six Sigma Green or Black Belt certification desirable.

Knowledge Requirements:

  • Knowledge of performance improvement theories and practices, (e.g. concepts and models employed in health care and other high risk industries such as Lean Six Sigma and DMAIC along with associated common tools such as process mapping, fishbone diagrams, root cause analyses, failure modes and effects analyses (FMEA), rapid cycle tests of change such as Plan-Do-Study-Act (PDSA), etc.

  • Knowledge of science of safety principles and concepts, e.g. human factors science, high reliability theory.

  • Knowledge of current and emerging health care reimbursement strategies and how they impact performance improvement (e.g. value-based purchasing).

  • Knowledge of planning, implementing, and evaluating performance improvement projects.

  • Knowledge of common safety culture survey tools such as the AHRQ Hospital Survey on Patient Safety Culture (HSOPS) and SCORE.

  • Knowledge of how to perform a cost-benefit analyses and planning for high-value quality improvement processes.

  • Knowledge of coaching theories and methods.

  • Knowledge of change theories, diffusion, and spread.

  • Knowledge of patient and family engagement principles and practices.

  • Knowledge of health literacy principles.

  • Knowledge of adult learning theories.

  • Knowledge of appreciative inquiry process.

  • Knowledge of current, common health care statutory and regulatory requirements (e.g., CMS, HIPAA, OSHA, Joint Commission).

  • Knowledge of current health care value initiatives impacting reimbursement (e.g. CMS Pay for Performance and Value-based Purchasing requirements).

Technical Requirements:

  • Intermediate computer and Microsoft Office skills (Word, Excel, PowerPoint and Outlook) are required.

  • Advanced Excel skills such as creating pivot tables, setting up formulas, formatting, etc.

  • Knowledge of data display methods such as Pareto charts, run charts, scattergrams, histograms, control charts.


We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program.

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Performance Improvement Coach II

American Hospital Association