Performance Excellence Consultant

Tele-Tracking Technologies, Inc. Pittsburgh , PA 15201

Posted 3 months ago

"TO ENSURE THAT NO ONE WILL EVER WAIT FOR CARE"

Performance Excellence Consultant

For every hour patients wait for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. Named one of Becker's "Great Places to Work" and a Pittsburgh Business Times "Corporate Citizenship Award" winner, TeleTracking delivers extraordinary outcomes that have been the subject of study by the RAND Corporation, and is the perennial KLAS Patient Flow Category Leader.

TELETRACKING GUIDING PRINCIPLES

We take pride in our mission and are grateful for the opportunity to do noble work

We value honesty and treat others with respect

We innovate to solve problems and create elegantly simple offerings

We hold ourselves and one another accountable

We relentlessly pursue continuous improvement and challenge the status quo

We contribute positively to meaningful outcomes for our partners and for healthcare

We make sound decisions and operate efficiently in order to sustain employment and grow the business

JOB SUMMARY

The Performance Excellence Consultant (PEC) builds capacity across the organization by leading complex, cross functional projects that transform our business processes resulting in improved quality, consistency, and efficiency of scale. The PEC uses a proven process improvement methodology to drive process improvement and operational excellence while institutionalizing best practices focused on process creation and continuous improvement creating a culture of excellence. The PEC leverages resources across the organization while partnering with leadership to organize and lead project teams to improve operations and the organization's overall performance

PRIMARY DUTIES AND RESPONSIBILITIES

  • Leading strategic, large scale, cross functional programs that drive business process improvements for TeleTracking.

  • Builds capacity in process improvement and operational excellence leveraging resources across the team to improve quality, consistency, and efficiency of scale.

  • Creates strategic alignment of processes and projects that involve more than one functional area

  • Builds capability and institutionalizes best practices across the organization related to process creation and continuous improvement

  • Defines and manages process improvement methodology and process library

  • Leads a virtual team focused on process improvement methodology and execution

  • Uses data to identify opportunities for process improvement across all business functions. Manages the pipeline of requests for process improvement resources and prioritizes based on development of business case

  • Monitors the execution of TeleTracking's business strategy, solves problems, and reports results to management

  • Monitoring execution of TeleTracking's business strategy and risks and reporting results to management.

EDUCATION/CERTIFICATIONS

  • Bachelor's Degree in Business Administration, Information Technology or equivalent combination of education and work experience. (required)

  • Six Sigma Green Belt (required); Black Belt (preferred)

  • Project Management Professional (PMP) Certification (preferred)

  • MBA (preferred)

EXPERIENCE & SKILLS

  • 10+ years of cross functional experience in a business setting. Experience managing direct reports or directly managing a business function is preferred

  • 5+ years of process improvement experience including Six Sigma certification (Green Belt or Black Belt)

  • 10+ years of project management experience including multi-phase programs involving technology integration with business process

  • Experience creating and deploying a process improvement program from scratch (preferred).

  • Strong analytical ability to understand and resolve highly complex problems by applying education and experience-based knowledge

  • Six Sigma (or similar) process improvement methodologies

  • Root Cause Analysis tools such as Fishbone diagrams, 5 Whys, and Pareto analysis.

  • Strong project management experience specifically on cross-functional projects

  • Strong presentation skills with the ability to explain technical concepts to audiences at all levels of the organization

  • Ability to drive consensus on decisions mediate disputes while maintaining a strong working relationship with constituents at all levels of the organization

  • Ability to prioritize work and execute with little guidance.

  • Strong detail orientation

  • Experience working in a software or services business and understanding of key business processes/systems including prospect-to-cash, procure-to-pay, and product lifecycle management (preferred).

WORK ENVIRONMENT and TRAVEL

Travel 10%

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of TeleTracking's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.


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Performance Excellence Consultant

Tele-Tracking Technologies, Inc.