Bank Of America Corporation Newark , DE 19712
Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
Position will be responsible for analyzing/developing transformational routing strategies that will maximize the effectiveness of our Collections & Recovery inbound call centers.
Analyst duties include performing complex trend analysis, developing methodologies and reporting, and making strategic recommendations to improve performance results. Utilizes a variety of systems including, but not limited to Excel, Access, Visual Basic, and SAS/SQL at an intermediary level. Provides analytical support on various strategies to ensure company goals are met. Coordinates the production of performance reports and updates for senior management. Analyzes risk and loss trending in order to make recommendations for enhancements to strategy based on data driven analytics. Duties primarily include the regular use of discretion and independent judgment. 2-5 years of analytics experience required.
Position may be hired as an Analyst II or III depending on experience.
Analytical skills with background in writing SQL/SAS/VB code (2-5 years of experience required)
Independent self-starter, with a proactive approach to the role
Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
Ability to work in a fast-paced environment and drive quality results
Advanced Excel skills (pivot charts/graphs, macros, XML)
Excellent written and verbal communication skills
Build relationships and think critically about people, process and technology opportunities for future improvement
Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
Collaborates across teams, including business management, finance, and risk/compliance partners
Collections & Recovery experience
Call delivery experience
Previous strategic experience
College degree preferred
Telephony experience (Avaya, Aspect, IVR, Genesys, routing)
Posting Date: 10/25/2018
Location: Phoenix, AZ, CATALINA BLDG, 1825 E Buckeye Rd, Brea, CA, 275 Valencia Ave (CA7701), Newark, DE, Deerfield III, 655 Paper Mill Rd, Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 600, Kennesaw, GA, 210 Townpark Dr NW (GA9080), Charlotte, NC, GATEWAY VILLAGE, 900 W TRADE ST, Greensboro, NC, BANK OF AMERICA TRIAD CENTER, 4161 PIEDMONT PKWY, - United States
Travel: Yes, 5% of the time
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Weekly Schedule: Monday-Friday 8am-5pm