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Performance Analyst - Analyst III

Expired Job

State Of Colorado Denver , CO 80208

Posted 2 months ago

Department Information

OPEN TO CURRENT COLORADO RESIDENTS ONLY

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

  • Employee wellness programs

  • Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans

  • Medical and dental health plans

  • Paid life insurance

  • Short and long-term disability coverage

  • 10 paid holidays per year plus vacation and sick leave

  • Excellent work-life programs, such as flexible schedules, training opportunities, and more

Work Unit:

The Employment and Benefits Division is responsible for ongoing implementation of an array of Adult Financial Assistance Programs (Old Age Pension, State Burial Assistance, Aid to the Needy Disabled, Aid to the Blind, AND/AB Supplemental Security Income, and Colorado Supplement), the Colorado Works Programs, Employment and Workforce Development Services, the Colorado Refugee Services Program (CRSP), several grant programs, and the Supplemental Nutrition Assistance Employment and Training program (SNAP E&T), known in Colorado as Employment First (EF).

Most of the programs operate in all counties in Colorado and are administered locally by the county departments of human/social services. The Division supervises county departments of human/social services in the administration of these programs and is responsible for assuring that all counties comply with the terms of their county policies and are in compliance with all federal and state statutes and regulations.

Description of Job

This position is a member of the Division's Operations Section, responsible for policy, planning, research, and evaluation activities. It supports the Division's strategic Colorado Works goals by monitoring and analyzing reports, developing useful measures, interpreting trends, and suggesting ways to improve performance. This position provides support, including technical assistance, program and policy information and clarification, and general program assistance to state and county staff responsible for Colorado Works administration. It is an expert in the federal TANF Work Participation Rate (WPR), and the state's process/method for achieving it, as well as all other Employment & Benefits Division performance measures, including, but not limited to C-Stat measures. The position assists with reviewing county programs operations as they pertain to performance goals. This position exists to provide more efficient and effective ways for the State to manage the WPR and other performance measures.

Subject Matter Expert:

Serves as Subject Matter Expert (SME) in all Colorado Works performance measures, including, but not limited to C-Stat measures and the federal Work Participation Rate. Researches individual Colorado Works cases to provide specific actionable feedback that can be utilized by state and county staff to increase performance within those measures. Collaborates with division regional representatives to ensure coordination of approach to address county performance concerns. Communicates performance discrepancies with division and section leadership to ensure efficacy of practice that supports defined federal and state goals.

Data Analysis:

Utilizes daily, weekly, monthly, quarterly and/or yearly report data to monitor state and county performance across all aspects of the Division's programs. Analyzes trends and patterns indicating potentially misapplied policy to inform state program guidance and monitoring efforts, and county training and processes. Supports counties, sometimes in person. Provides written and verbal analysis on performance measures on a monthly, quarterly and yearly basis to internal and external colleagues. The analysis includes but is not limited to how the state is performing, information on performance outliers, and recommendations for how to address those outliers. Depending on the measure, an in-depth review of a random sampling of cases may be required to be completed by the performance analyst.

Quality Improvement:

Using in-depth program knowledge, collaborates with internal staff to identify effective strategies in the Division's continuous quality improvement efforts. These efforts may include:

  • Identifying areas in need of improvement,

  • Brainstorming effective strategies for improvement,

  • Assisting in implementing those strategies when appropriate and necessary; and

  • Assisting Division Leadership in determining critical measures requiring in-depth analysis and review, resulting in data integrity and validation projects to ensure data and practices related to performance improvement measures are sound.

County Liaison:

In order to provide the expected critical analysis, the position must build effective working relationships with county staff, Office and Division staff, other stakeholders, and contractors. Serves as liaison between these entities, in particular facilitating relationship and information sharing between Division sections and county staff. Has a strong understanding of each Division sections' data capabilities, as well as county practices and needs. Conducts on-site county data integrity visits to ensure the data and practices related to measures are sound. Works with Division and Office staff on a frequent and recurring basis to develop a thorough understanding of levers that impact performance measures and mechanisms for collecting data on the levers and the measures.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's degree from an accredited institution in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or a closely related field of study related to the work assignment.

AND

Two (2) years of professional experience in an occupational field related to the work assigned to the position which must include:

  • At least 1 year experience working with Federal TANF Work Participation Rate

Definition of Professional Experience: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Substitutions:

A Master's degree from an accredited college or university in Public Administration, Business Administration, Social Sciences (e.g., Social Work, Sociology), Criminal Justice, or a closely related field of study related to the work assignment. may be substituted for the Bachelor's degree.

Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications

  • Intermediate-level knowledge of Microsoft Excel (filtering, simple formulas, basic graphs/charts.

  • Basic-level knowledge of Microsoft Word

  • Working understanding of the federal TANF Work Participation Rate calculation and its application to Colorado county practice and state policy.

  • Familiarity with Colorado Works-related screens in CBMS

  • Familiarity with county Colorado Works procedures and data entry processes

  • Ability to master and apply complicated ideas quickly, sometimes independently and sometimes with others

  • Ability to communicate complicated ideas simply

  • Ability to prioritize multiple concurrent tasks in order to meet deadlines

  • Experience analyzing data and preparing reports

Highly Desirable Knowledge, Skills and Abilities

  • Advanced-level Knowledge of Microsoft Excel and Microsoft Word

  • Ability to write and understand SQL statements

  • Familiarity with existing Employment & Benefits Division Workforce performance monitoring reports

  • Curious, has a thirst for knowledge/learning new things

  • Demonstrated organizational skills, attention to detail and the demonstrated ability to exercise independent judgment based on an understanding of program policies, directives and activities.

  • Ability to identify the needs and expectations of business partners, and demonstrate commitment to effectively meet those needs and expectations

Conditions of Employment

  • Must have a valid Colorado Driver's License

  • Be willing and able to travel statewide as needed

  • Complete and pass a background check

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Supplemental Information

Applicants are encouraged to attach a cover letter and resume.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; your resume and cover letter will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Comparative Analysis Process:

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process. Applications will be reviewed in comparison to others in the applicant pool in order to identify a top group of up to 6 candidates who will be invited for a final interview. Additional selection processes may be utilized to include, phone screenings, initial interviews, written assessments and examinations.

Any person with a disability as defined by the Americans with Disabilities Act (ADA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To receive the accommodation, the person making the request must present medical documentation that describes the impairment which justifies the accommodation. Because it requires several days for CDHS to evaluate the request and prepare for the accommodation, it is essential for the person who believes he/she may need an accommodation to locate or obtain the documentation that he/she intends to submit well in advance of the assessment date. Failure to provide the medical documentation three days in advance of a comparative analysis could make it impossible for CDHS to prepare for and provide the requested accommodation. To request a reasonable accommodation for this assessment, please contact Bridget Clawson Braaten at 303-866-4373 or bridget.clawson@state.co.us or the contact listed on this announcement three days before the assessment date.


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Performance Analyst - Analyst III

Expired Job

State Of Colorado