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Performance Advisor I And II

Expired Job

City Of Mesa Mesa , AZ 85205

Posted 4 months ago

Description/Duties

This recruitment will be used to fill one vacancy at either the Performance Advisor I or Performance Advisor II level. The current vacancy is in the Performance Management assignment; however, this list will be used for future Performance Advisor I or II vacancies in other assignments.

PERFORMANCE ADVISOR I ($59,835.10 - $88,566.40)

A Performance Advisor I serves as an internal consultant responsible for performing complex and diverse activities focused on performance improvement. This class works closely with City executives and City staff to use performance management practices and data analytics to make data-informed program and process improvements, spend resources wisely, and ultimately deliver better services to Mesa's residents, businesses, and visitors.

The work is focused in three specialized assigned areas: performance management, continuous improvement, and data analytics. This class performs related duties as required.

Performance Management Assignment: This assignment is responsible for facilitating the development and implementation of Citywide and department/division strategic and operational plans in alignment with Citywide and organizational goals and priorities; assisting managers with developing a set of meaningful performance measures and setting sensible targets and using the City's reporting and monitoring system for regular organizational performance reviews; and building internal capacity within departments for robust outcomes-based performance management and measurement activities.

Continuous Improvement Assignment: This assignment is responsible for planning, coordinating, and administering continuous improvement initiatives of the City.

This includes implementing a standard, systematic approach to process management throughout the organization and partnering with departments to utilize the appropriate continuous improvement tools (example: Lean Six Sigma), techniques, and practices aimed at improving the citizen's experience, and improving efficiency and effectiveness of City core business processes. Duties include developing, planning, coordinating, distributing, and analyzing employee and customer surveys, conducting performance management assessments evaluations; and assisting managers/supervisors with development and implementation of action plans.

PERFORMANCE ADVISOR II ($69,274.78 - $102,523.20)

Performance Advisor II is responsible for performing complex and diverse activities involving organization-level initiatives, systems, and performance. This position works closely with City executives to use performance management practices and data so they can make informed program and process improvements, spend resources wisely, and ultimately deliver better services to Mesa's residents, businesses, and visitors.

The work is focused in three specialized assigned areas: performance management, continuous improvement, and data analytics. This class performs related duties as required.

Performance Management Assignment: This assignment is responsible for designing management systems; diagnosing organizational deficiencies; facilitating the development and implementation of Citywide and department/division strategic and operational plans in alignment with organizational goals and priorities; assisting managers with developing performance measurement reporting and monitoring systems; and building internal capacity within departments for robust outcomes-based performance management and measurement activities.

Continuous Improvement Assignment: This assignment is responsible for planning, coordinating, and administering the continuous improvement initiatives of the City.

This includes deploying a standard, systematic approach to process management throughout the organization and assisting departments in deploying the appropriate continuous improvement tools (example: Lean Six Sigma), techniques, and practices aimed at improving the citizen's experience; improving efficiency and effectiveness of City processes, procedures and policies; and implementing and encouraging opportunities to innovate and make changes for the better. Other duties in this assignment include data collection, analysis, and reporting activities; planning and coordinating the development and distribution of employee and citizen surveys; assisting departments and divisions in the design, development, and implementation of surveys, and other data collection methods; and assisting managers/supervisors with development and implement of action plans.

Work requires considerable independent judgment and initiative in combining a broad scope of professional, organizational effectiveness, knowledge, and sophisticated analytical judgments to resolve a variety of complex Citywide issues. Incumbents are required to carry out assignments without detailed instruction or guidance.

This class receives general supervision from the Performance Administrator, who reviews work through conferences and the evaluation of overall results achieved. The Performance Advisor II is distinct from Performance Advisor I in areas of responsibility related to the level of advanced training, support, and information provided to department leadership and management for decision-making. The Performance Advisor I position is expected to have good experience and the Performance Advisor II position is expected to have considerable expertise in examining and evaluating organizations for program results and operational efficiency, and assessing and promoting a performance culture that will improve City operations and outcomes for Mesa residents and visitors.

Employees in this class may progress by noncompetitive promotion to Performance Advisor II upon meeting the specific criteria-based promotion requirements of performance, training, and experience, and meeting the minimum qualifications of the Performance Advisor II classification. This class is FLSA exempt-administrative.

Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

PERFORMANCE ADVISOR I

Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor's Degree in Public Administration, Business Administration, Organizational Development, Management Sciences, or related field, such as Accounting/Finance, Mathematics/Statistics, Operations Research, or Data Science (by assignment). Good (1-3 years) professional work experience in organizational effectiveness including any combination of strategic planning, program evaluation, management consulting, change management, and/or training and mentoring for Performance Management Assignment; or process improvement, survey design, or data gathering for Continuous Improvement Assignment.

Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Master's Degree in Public Administration, Business Administration, Organizational Development, Management Sciences, Accounting/Finance, Mathematics/Statistics, Operations Research, or Data Science is preferred (by assignment). Program evaluation experience is highly desirable. Balanced Scorecard, Certified Public Manager, Public Performance Measurement (Rutgers), and Performance Analytics (Johns Hopkins) certifications are desirable (Performance Management Assignment). Balanced Scorecard, Certified Public Manager, Certified Government Performance Manager, Lean Six Sigma, or Certified Quality Manager (CQM) certifications are desirable (Continuous Improvement Assignment). ISO 9000 Auditor, Malcolm Baldrige Examiner certifications, or program evaluation experience is highly desirable (Continuous Improvement Assignment).

PERFORMANCE ADVISOR II (by assignment)

Performance Management Assignment:

Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor's Degree in Business, Public Administration, Accounting, Organizational Development, Human Resources, Management, or related field. Extensive (5+ years) professional work experience in organizational effectiveness initiatives, including any combination of management system design, performance management and measurement, strategic planning, outcome evaluation, and/or training/coaching.

Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Master's Degree in Public Administration, Business Administration, Organizational Development, Management Sciences, or Strategic Management is preferred.

Program evaluation experience is highly desirable. Balanced Scorecard, Certified Public Manager, Certified Government Performance Manager, or Public Performance Measurement (Rutgers) certifications are desirable.

Continuous Improvement Assignment:

Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor's Degree in Business, Public Administration, Finance/Accounting, Management Sciences, Engineering, or related field. Extensive (5+ years) professional work experience in organizational effectiveness initiatives, including any combination of performance management and measurement, process improvement, survey design, data gathering, and/or training/coaching.

Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Master's Degree in Public Administration, Business Administration, Organizational Development, Management Sciences, or Accounting/Finance is preferred.

ISO 9000 Auditor, Malcolm Baldrige Examiner, Certified Public Accountant (CPA), or program evaluation experience is highly desirable. Certified Public Manager, Certified Government Performance Manager, Lean Six Sigma, Balanced Scorecard, or Certified Quality Manager (CQM) certifications are desirable.



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Performance Advisor I And II

Expired Job

City Of Mesa