Per-Diem Patient Services Representative - Float Pool

About Us With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home Our Float Pool Model Our Float Pool team is a group of employees who are specially trained and readily available to seamlessly assimilate and stabilize clinical operations within our practices.

We cover gaps due to unexpected call outs, long-term leaves, planned vacations, staffing vacancies, etc. This is a unique opportunity to work autonomously to the top of your education/certification while also functioning as part of a collaborative team. Are you ready to experience different practice environments, bring your talent to this team, and join us in driving medicine forward?

Locations We are seeking per diem Patient Services Representatives to pick up shifts Monday through Friday, but we can be flexible on exact days based on employee availability. PSRs serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting In this role, you would be expected to cover various practices across the Pioneer Valley.

Towns/cities include: Amherst Belchertown Florence Greenfield Hadley Northampton South Deerfield West Hatfield Williamsburg We do our best to keep all employees with their preferred geographic regions/specialty areas; however, float pool employees must be able and willing to commute to any of our locations during orientation (for training/precepting purposes) or during times of fluctuating staffing shortages (for cross-coverage purposes). Qualifications Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work. High school diploma or equivalent required Familiarity with insurance payers preferred Minimum of six (6) months reception or customer service experience required, preferably in a health care setting Demonstrated knowledge of medical terminology preferred Bilingual Spanish/English preferred