Sage North America Reading , PA 19601
Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the worlds business heroesfrom single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.
Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact us at firstname.lastname@example.org We evaluate requests for reasonable accommodation on a case-by-case basis.* Respond and/or process colleague and manager inquiries and requests on basic to medium complexity transactions regarding People policies, and procedures and programs; personnel changes into our systems e.g. new hire related data, colleague transfers, promotions, salary increase changes, status changes, address changes, terminations, benefits, etc. in writing or via telephone, as appropriate using the agreed upon knowledge articles and processes
Coach colleagues and line managers through queries via self-service, redirection to appropriate sources of information or through available policies and tip-sheets
Determine which queries require specialist support and escalate complex enquiries to appropriate parties and keep informed of multiple policies and legacy terms and agreements to ensure advice and administration is appropriately actioned
Support People colleagues regarding the processing of People policies, procedures and programs; partner with other People colleagues to resolve issues for where additional information is required.
Handle People administrative data e.g. group benefit plans including medical, dental, vision, compliance PTO, tuition approvals and reimbursements, etc.
Provide administrative support for People Services transactions and services including for example: payroll data collection, colleague relations, absence and exits, resourcing, offer letter, payroll letters, employee references etc.
Use People Services technology to track colleague cases and resolutions and file relevant data and files appropriately
Work with Team Leader to create and update knowledge articles and/or processes on as needed and quarterly basis.
Provide feedback and information to Team Leaders regarding any People related issues such as observed patterns and trends that may be symptomatic of a transactional inefficiency or colleague relations issue
Document colleagues request in case management application; continuously improve information and processes to ensure the proper level of service.
Deliver expected service levels and business performance goals
Consistently support compliance and maintain the privacy and confidentiality of information in accordance with polices, procedure and law.* HR related experience with experience working in a Shared Service Centre
Demonstrated experience delivering exceptional customer/colleague service; sometimes under tight timeframes
Ability to perform a range of routine HR administration duties through experience in generic administration activity e.g. data processing, record management, minute taking etc. Strong verbal and written communication skills
Good organisation and problem-solving skills
Ability to accurately enter and manage sensitive data and confidential matters
Ability to deal with difficult conversations and interactions with colleagues Fluent in English
Experience with basic Microsoft Office functionality (e.g., Word, Excel, Outlook)
Bachelors degree or equivalent experience preferred
5+ years of relevant experience
Knowledge of general HR processes and practices and ability to interpret them towards a case
Knowledge of HRIS and case management systems
Knowledge of country/local regulatory requirements
Knowledge of colleague relations issues