People Services Operations Analyst

The People Service Delivery (PSD) team's mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs.

We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. As part of PSD, the Service Delivery Excellence team improves the efficiency and effectiveness of operations by providing deep insight into operational performance, recommended actions to improve business outcomes, and reporting solutions to improve stakeholders' self-sufficiency with data. The People Services Operations Analyst is responsible for providing business area leaders with deep insight into the status of their operations and where they can drive improvements in line with People Service Delivery's near-term goals and long-term vision.

People Services Operations Analyst Responsibilities

• Establish and maintain PSD functional (e.g., onboarding, benefits) measurement strategies and tracking mechanisms

Conduct routine analysis of functional trends to identify top gaps and improvement opportunities

Apply advanced business analytics methods to identify the top issues impacting People Service Delivery operations, root causes, and opportunities

Drive measurement plans for major initiatives to ensure they align to organizational goals and accurately reflect the results of those initiatives

Manage ad hoc, complex, and short-turnaround reporting requests from PSD stakeholders and leaders

Improve the quality of team-wide operational analysis (e.g., control charts) to improve insight and speed to action

Ensure data integrity through aligned vendor and company measurement approaches and upstream processes that impact data (e.g., case management)

Collaborate with technical cross functional partners, ensuring business requirements are prioritized and delivered within an expected timeframe

Report on conclusions to business area leaders through live presentations, executive summaries, and self-serve dashboards/reports

Consult with business area leaders on their measurement needs, timing requirements, and other expectations

Produce high-quality presentations and deliverables using data visualization best practices

Support data training programs that elevate the analytic skill of data users

Minimum Qualifications

• 6+ years experience in operations measurement and analytics functions
  3+ years experience in a People/HR function

Extensive data and analytical expertise, including knowledge of industry best practices and measurement standards

Experience working with standard data analytics and reporting tools (e.g., Tableau)

Experience working with Salesforce and Workday systems

Experience working in a fast-paced environment while also building infrastructure that scales

Effective communication, influencing, and change management skills

Knowledge of the HR domain and core processes (e.g., benefits, payroll, onboarding, learning)

Preferred Qualifications

• Bachelor's degree in business, operations, consulting, or equivalent

Master's degree in data analytics, data science, or equivalent

Six Sigma or equivalent certification

Experience with process mining systems (e.g., Celonis) and methodologies

Experience on projects that use AI/ML for advanced data analysis

Experience with Robotic Process Automation (RPA) and related process improvement methodologies

Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

$116,000/year to $166,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.