People Projects And Change Manager

Yelp Inc. San Francisco , CA 94118

Posted 2 months ago

Our People Projects and Change Manager is accountable for the development and implementation of project and change management initiatives. Projects include People Operations total reward campaigns and developing processes and tools to inform and engage the People Operations team. Reporting to the head of People Operations (HR) the Project and Change Manager will create and maintain a global integrated calendar of events and outreach, provide cross-functional program and project management for complex initiatives and coordinate the messaging that supports those initiatives. This is a highly-collaborative role, working with and influencing teams across People Operations, Corporate Communications, HRIT and Legal.

The role will be based in San Francisco, CA.

What you will be doing:

  • Be responsible for understanding the wide range of communications, training and events happening globally within the People Operations team and maintain an integrated calendar.

  • Synthesize and present the global calendar of events and outreach, considering variances an for different stakeholders. Quantify major areas of overlap and opportunities to integrate messages, e.g. program roll-out, policy updates and training dates.

  • Partner with our project leads and Business Partners to plan and execute effective change and communication materials that engage and inform our stakeholders.

  • Think strategically about how to leverage different channels for engagement of stakeholders to ensure effective delivery of key messages. Work with People Operations and Corporate Communications teams to distill a common voice in our communications and campaigns.

  • Administer key People Operations content, including our internal wiki; measure effectiveness, drive adoption and usage.

  • Document and maintain the People Operations communications playbook, tracking best practices, repeatable approaches and lessons learned. Lead debriefs with a mindset of continuous improvement.

  • Connect regularly with People Operations, Corporate Communications, IT and Legal representatives to help strengthen internal communications systems and platforms, and drive people engagement, awareness, and accountability.

What you bring with you:

  • Minimum experience: Bachelor Degree in a relevant field plus 4 or more years of progressive success within Human Resources, Project Management, Marketing or similar.

  • The ideal candidate has a passion for process and operational improvement and a track record of thinking outside of the box to deliver innovations to better serve employees.

  • Superior project management, planning and time management skills.

  • Excellent change management skills - comfortable with ambiguity and constant change, able to methodically work through complex problems, set priorities and execute on commitments.

  • Demonstrated creativity and out-of-this world writing, layout and editing skills.

  • Sensitivity to local culture / language norms and ability to modify messages to engage a global audience.

  • Excellent at building and managing through relationships across the organization - with peers, upwards, and stakeholders .

  • Fluent with G-suite. Strong knowledge and understanding of current trends in digital media/social media.

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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