People Operations Specialist

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

The People Operations Specialist (Benefits & Compensation) will be responsible for supporting the day-to-day administration of the organization's group benefits program including but not limited to group health, dental, vision, short- and long-term disability, life insurance, flexible/commuter spending, 401(k), and mental well-being programs. They will serve as the primary point of contact for all benefit-related inquiries providing superior customer service to all stakeholders while serving a key role in providing progressive, best-in-class programs for employees.

What you'll do:

• Serve as a member of the People Operations team and collaborate with the broader People Team to create meaningful employee experiences while serving as the primary point of contact for people operations inquiries related to benefits and total rewards

• Communicate with all existing, new and acquired employees in the organization regarding benefit eligibility and ensure accurate enrollment

• Process new and mid-year (life event) enrollments and changes via ADP and/or other applicable benefit portals; follow-up and educate employee as needed

• Ensure benefit changes are processed in time for payroll and communicated clearly to payroll department

• Administer company-wide benefit programs, investigate new benefit programs, seek to improve on existing benefit programs and foster a proactive, informative culture that promotes the organization's comprehensive benefits offerings

• Provide baseline support, maintain compliance/regulatory status and participate in ad hoc projects and research

• Track processes, initiate follow up and escalate scenarios or questions as needed

• Assist in maintaining SOPs for People Team

• Assist with document preparation and reports as needed for people related programs

• Assist with drafting communications/reminders and maintain a communications calendar regarding programs (i.e. benefits programs and features, wellness opportunities, mental well-being support, etc.)

• Support efforts related to diversity, equity and inclusion programming

• Serve as a liaison between third party vendors and the employee; follow up as needed

• Reconcile monthly benefit bills and coordinate with accounts payable to ensure they are paid in accordance with payment terms; ensure discrepancies are resolved on the next billing cycle

• Process biweekly uploads to ensure savings/spending accounts and retirement plans are funded timely

• Manage the transfer of data between ADP and third-party vendors as it relates to benefit eligibility and enrollment information

• Support large scale employee programs, initiatives and events

• Respond to inquiries submitted to centralized email inbox and provide timely response; share themes and trends that may warrant communication or training on people related policies, programs, or announcements

• Assist with other strategic, people-related special projects or initiatives as needed

• Maintain benefit microsite (centralized resource of all benefit related information) as well as company intranet

• Participate in benefits planning sessions, educational opportunities and broker meetings

• Project manage annual Open Enrollment including but not limited to preparation, set up and design within ADP, testing, employee meetings, processing of enrollments, communication amongst carriers, and more

• Support various benefit, wellness, and compensation related programs and projects as directed by the Director - People Operations (i.e. new benefit campaigns, wellness activities, financial planning seminars, salary surveys, etc.)

• Maintain knowledge of industry-leading benefits and wellness programs, share knowledge with colleagues and proactively understand regulatory environment and applicability to company plans and programs

Who you are:

• Bachelor's degree required in Human Resources, Business, or another adjacent field

• Minimum 5 (five) years of HR (benefits) experience working in a medium to large scale business

• Strong internal client/customer service orientation; must have a keen interest in helping others and delivering best in class client service experience to all who come into contact with the function

• Ability to explain and navigate employees through often complex matters related to benefits

• Strong follow up skills: ability to inquire status, offer assistance and seek guidance

• Demonstrated interest in learning in the people/human resources field

• Must be highly adaptable, open to new ideas and solution oriented

Benefits:

• Competitive compensation and total rewards package

• Comprehensive medical, dental and vision insurance

• Hybrid work model (2 days in-office/3 days remote)

• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

• Matched 401(k) to help you save for your future

• Pet insurance to help your pet(s) live a long and happy life

• Flexible Spending Accounts (healthcare, dependent care, transit & parking)

• Company-paid life insurance as well as short-term and long-term disability insurance

• Learning and development opportunities to advance both personally and professionally

• Veritext Summer Camp - a fun-filled culture building and learning experience

• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.