People Operations Associate Generalist

Solve IT Strategies is looking for a People Operations Associate Generalist . This role is Remote.

The Main Responsibilities of a person are:

• Intake and triaging of employee requests in Jira
• Executing on defined, tier 1 People Operations processes and tasks, including new hire onboarding, benefits, talent acquisition, talent management, employee experience, etc.
• Sometimes working on undefined, tier 2 processes and escalations that require troubleshooting and critical thinking
• Partner with HR Centers of Excellence to absorb and deliver new processes and HR services
• Partner with People Operations Process Specialists to report process breaks, suggest process updates, build efficiencies and create automations
• Participate in department and cross functional projects

Skills:

What we look for in you (ie. job requirements):

• Minimum 3 years of HR Operations/HR Generalist/HR Coordinator experience
• Experience in a high-volume, shared service environment with a ticketing system, such as Jira or ServiceNow
• Excellent written and verbal communication skills with employees and stakeholders, including effectively coordinating with global partners, providing regular status updates, and driving clear and timely resolutions.
• Demonstrated ability to critically think and problem solve through ambiguous situations

Nice to haves:

• College degree in a related field, such as Human Resources
• Experience with the following tools - Jira, Workday, Slack, G-Suite
• Ability to work PST hours (9am-5pm PST)
• Experience working on with a globally distributed workforce

Education:

Adjest as needed