Pension System Implementation Manager - Location Open

Willis Towers Watson Philadelphia , PA 19107

Posted 3 weeks ago

In this challenging role as a Pension System Implementation Project Manager, you will contribute as part of a team to the entire range of retirement administration projects. If you're looking for an exciting opportunity, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now.

The Role

As a Pension System Implementation Project Manager you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technologybased solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen.

Other responsibilities include:

  • Drive superior, consistent project management for concurrent projects

  • Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards

  • Serve as the day to day project lead, ensuring the progress of teams against established goals

  • Serve as primary, daily contact to clients on delivery of services

  • Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers

  • Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice

  • Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.

  • Efficiently and effectively trouble shoot and resolve client issues

  • Train clients on use of new tools and approaches

  • Contribute to the development of new tools, processes and solutions to meet clients' outsourcing and broader human resources needs

  • Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions

  • Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals

  • Hold regular meetings to monitor progress and identify any issues

  • Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs

  • Participate in finalist presentations and other activities to help close new business

The Requirements

  • Substantial experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred

  • Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation

  • Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions

  • Strong interpersonal and client management skills

  • Excellent written and verbal communication skills

  • Strong analytical, integrative and problem solving skills

  • Strong organizational abilities and flexibility to work in a performance driven environment

  • Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement

  • Desire to learn, accept new challenges, and have fun

  • Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field; Masters degree a plus

  • Proficient in MS Office (including Excel), MS Project, Windows platforms

  • Ability to travel and work extended hours as needed

EOE, including disability/vets


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Pension System Implementation Manager - Location Open

Willis Towers Watson