Pension System Implementation Manager - Location Open

Willis Towers Watson Philadelphia , PA 19107

Posted 3 weeks ago

In this challenging role as a Pension System Implementation Project Manager, you will contribute as part of a team to the entire range of retirement administration projects. If you're looking for an exciting opportunity, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now.

The Role

As a Pension System Implementation Project Manager you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technologybased solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen.

Other responsibilities include:

  • Drive superior, consistent project management for concurrent projects

  • Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards

  • Serve as the day to day project lead, ensuring the progress of teams against established goals

  • Serve as primary, daily contact to clients on delivery of services

  • Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers

  • Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice

  • Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.

  • Efficiently and effectively trouble shoot and resolve client issues

  • Train clients on use of new tools and approaches

  • Contribute to the development of new tools, processes and solutions to meet clients' outsourcing and broader human resources needs

  • Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions

  • Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals

  • Hold regular meetings to monitor progress and identify any issues

  • Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs

  • Participate in finalist presentations and other activities to help close new business

The Requirements

  • Substantial experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred

  • Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation

  • Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions

  • Strong interpersonal and client management skills

  • Excellent written and verbal communication skills

  • Strong analytical, integrative and problem solving skills

  • Strong organizational abilities and flexibility to work in a performance driven environment

  • Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement

  • Desire to learn, accept new challenges, and have fun

  • Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field; Masters degree a plus

  • Proficient in MS Office (including Excel), MS Project, Windows platforms

  • Ability to travel and work extended hours as needed

EOE, including disability/vets

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Software Development Program Manager Location Open Including Work From Home

Willis Towers Watson

Posted 1 week ago

VIEW JOBS 1/15/2020 12:00:00 AM 2020-04-14T00:00 The Role The Agile Program Manager primarily manages medium-to-high complexity projects from initiation to delivery. In this role, you will be asked to help the development teams succeed by continuously gathering and providing as much contextually relevant information as possible and surfacing issues, risks and dependencies to key stakeholders. You will act as a liaison between product management, design, architecture, scrum development teams and release management resources. You will be a constant presence for all associates across the program(s) you manage. As well as a focus on the business side leading the organizational readiness workstreams to ensure seamless transitions after releases. This includes a focus on what drives both the development and business teams toward success, and what challenges them in meeting their objectives. You will use this information to collaborate with teammates to ensure a healthy program that delivers quality software. You are deeply passionate about collaborating with others to help optimize a team's performance and build strong leaders. You are a leader, and sometimes a coach in the Scrum process, and believe that collaborative communication truly gets the most out of a cross-functional team. You put others at ease by forging meaningful and productive relationships with those around you, and you have an infectious "get it done" mentality. You are an excellent communicator, and believe that communication is at the root of most organizational success. You are energetic and positive, and you take pride in your ability to bring structure to inherently complex working environments. You naturally share lessons learned and best practices with others, build relationships with stakeholders and broker relationships at all levels. Performance Objectives Excellence Works with other program members to develop release management strategies (e.g., planning, testing, dependency organizational readiness) that address the risks and issues resulting from the complexities of scaling agile Works with Product Owners/Product Management to ensure that the product development roadmap aligns with both business priorities as well as team capacity Debriefs and works with Scrum Masters and members of Program Leadership to ensure that the Program is continuously learning and improving though action items surfaced by teams throughout sprint or in retrospective Promotes a culture where Scrum teams are empowered to drive development and innovate guided by stakeholders' expectation People Builds and supports a culture of trust and transparency guided by meaningful metrics Fosters a culture where risks, dependencies and issues are managed at the lowest responsible level Fosters collaboration of Scrum teams in a scaled environment to work towards a common goal Ensures that Scrum teams function in a safe environment and are protected from any unnecessary distractions Clients Understands product vision and needs of users enough to guide thought provoking discussions and create a solid relationship with Product Management Ensures that product health is well defined and shared in a transparent way with all critical stakeholders Surfaces program levels issues, dependencies and risks and mitigates with a sense of transparency and urgency Proactively manages stakeholders' expectations and is visible to stakeholders across the different functions Works with other program members to develop strategies that address the risks and issues to high value "Done" Product Increments and promote sustainable development and release Financial Surfaces and manages program level issues and risks if program roadmap does not align with business value proposition or team capacity Assists in ensuring that development effort is billed appropriately to maximize spend that can be capitalized Manages program level release plan and ensure that it's updated throughout the release cycle as more data becomes available Works with the scrum masters to ensure that completion of sprint work is transparent and easily tracked through JIRA (or other tools used to manage status) Ensures that all program level reporting is available to and actively used by teams (e.g., feature report, burndown, risk log) Equal Opportunity Employer/Vets/Disability The Requirements Minimum 5 years of experience as a Project or Program Manager focused on software development (strong preference for Agile-Scrum SDLC experience). Proven leadership experience in achieving successful project outcomes. Track record of delivering strong results in large scale/complex software development projects. Strong verbal, written, interpersonal communication and negotiation skills. Ability to develop project plans, manage individual deadlines and goals, including project metrics and dashboards. Hands-on management of projects and their outcomes, rather than passively collecting and reporting metrics. Strong ability to identify potential issues and dependencies early. Quickly facilitates mitigation plans, alternative approaches and communication of risks. Fully committed to transparency in all situations. Highly organized with excellent multi-tasking skills. Customer service orientation. Analytical thinker with creative problem solving skills and attention to detail. Demonstrated ability to work with teams within multiple geographic locations to meet demanding deliverables. Requires advanced project or program management skills including work breakdown, risk monitoring and mitigation, scope management, and status reporting to management. Agile Methodology experience. Preference for Agile certifications (scrum master or product owner or agile practitioner). Self-starter attitude and ability to build a strong rapport and trust with resources in several functional areas. Adeptness at learning new technology and tools. Detail oriented with excellent communication skills. BS/BA degree or relevant experience. Experience with JIRA or DevOps is a plus. Experience working with Microsoft technology stack Top Competencies Required: Communication skills at all levels Collaboration & Facilitation Attention to detail Ability to cope under pressure Negotiation skills Assertive, adaptable, and creative Analytic ability Willis Towers Watson Philadelphia PA

Pension System Implementation Manager - Location Open

Willis Towers Watson