Pega Application Support Sr. Systems Analyst

Frontier Communications Allen , TX 75002

Posted 2 months ago

About Frontier Communications

Frontier Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its FiOS and Vantage fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure digital protection solutions. Frontier Business offers communications solutions to small, medium, and enterprise businesses.

Pega Application Support Sr. Systems Analyst. JOB DESCRIPTION

As a Pega Application Support Sr. Systems Analyst, you will support our primary customer relationship management system.

The candidate should possess hands on experience in implementing and supporting or developing in Pega. The applicant should be excited to identify and resolve problems either identified by them or others. This role will include regular interaction with developers, IT project management and IT leadership. The application should demonstrate strong written or verbal communication skills and be comfortable interacting with other technical teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Collaborate with developers and consumers to identify and remediate problems

  • Create, follow, and update technical documentation

  • Juggle multiple projects and priorities

  • Collaborate and communicate with team members to resolve problems or communicate a resolution

  • Provide BAU support for non-production and production application environments

  • Perform 1-2 code deployments a month as part of an on-call rotation. Typically, after hours.

BASIC QUALIFICATIONS:

  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related subject matter or equivalent work experience

  • 1-4 years of implementation & support or development experience in the Pega space

  • Gather and document reported problems and resolutions

  • Possess strong interpersonal skills to work closely with clients

  • Possess a strong aptitude and willingness to learn

  • Ability to express a positive "can do" attitude

  • Communicate clearly and effectively, both written and verbal

  • Have strong organizational skills with good attention to details

  • Highly motivated self-starter who thrives in a fast-paced environment and can work independently

  • Comfortable working in fast paced environment

PREFERRED QUALIFICATIONS:

  • Experience implementing or supporting Pega in an enterprise environment

  • Background implementing or supporting Pega in the cloud or similar technology

  • Familiar with Pega tools such as AES, PDC, Bix, etc

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VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 About Frontier Communications Frontier® Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses. Pega Application Support - Sr. Systems Analyst. JOB DESCRIPTION As a Pega Application Support - Sr. Systems Analyst, you will support our primary customer relationship management system. The candidate should possess hands on experience in implementing and supporting or developing in Pega. The applicant should be excited to identify and resolve problems either identified by them or others. This role will include regular interaction with developers, IT project management and IT leadership. The application should demonstrate strong written or verbal communication skills and be comfortable interacting with other technical teams. ESSENTIAL DUTIES & RESPONSIBILITIES * Collaborate with developers and consumers to identify and remediate problems * Create, follow, and update technical documentation * Juggle multiple projects and priorities * Collaborate and communicate with team members to resolve problems or communicate a resolution * Provide BAU support for non-production and production application environments * Perform 1-2 code deployments a month as part of an on-call rotation. Typically, after hours. BASIC QUALIFICATIONS: * Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related subject matter or equivalent work experience * 1-4 years of implementation & support or development experience in the Pega space * Gather and document reported problems and resolutions * Possess strong interpersonal skills to work closely with clients * Possess a strong aptitude and willingness to learn * Ability to express a positive "can do" attitude * Communicate clearly and effectively, both written and verbal * Have strong organizational skills with good attention to details * Highly motivated self-starter who thrives in a fast-paced environment and can work independently * Comfortable working in fast paced environment PREFERRED QUALIFICATIONS: * Experience implementing or supporting Pega in an enterprise environment * Background implementing or supporting Pega in the cloud or similar technology * Familiar with Pega tools such as AES, PDC, Bix, etc Frontier Communications Allen TX

Pega Application Support Sr. Systems Analyst

Frontier Communications