This position provides administrative support for the Journals Editorial Department specifically assisting in the launch, support, and maintenance of SAGE Track sites and by assisting with various peer review projects. The main goals of this position are as follows:
Provide support on SAGE Track by building and launching sites, training editors through demonstrations (live and via phone and the web), supporting editors, reviewers and authors as needed, and making required configuration changes to sites.
Provide support required to maintain SAGE Track sites through configuration updates.
Provide managing editor services on at least one SAGE journal.
Provide support on various editorial and peer review projects, as needed.
Essential Job Functions & Responsibilities
The essential job functions include, but are not limited to, the following:
Work with journal editorial offices to configure sites as required.
Oversee training of journal editorial offices, including training around peer review best practices
Monitor and respond to technical support e-mail and phone calls from editors, authors and reviewers.
Support SAGE's editorial and production staff with SAGE Track and peer review-related needs.
Correspond with contacts at ScholarOne on a regular basis for support and assistance, as needed.
Build and run SAGE Track reports as required.
Configure updates required to maintain SAGE Track sites.
Support the Peer Review Manager as needed on projects or activities related to peer review implementation and management.
Provide managing editor services on one or more journals by using SAGE Track to drive manuscripts through the peer review process.
Communicate with the Editor, Society, Associate Editors, Reviewers and Authors as needed.
Communicate with internal SAGE staff in Editorial, Production, Publishing Technologies, Marketing, Circulation, Commercial Sales and others as needed.
Produce reports as requested by the editor.
Deliver accepted manuscripts to production according to their scheduling needs.
Work with ScholarOne to improve the journal's SAGE Track site as needed.
Provide backup support to Journals Editorial, as needed.
Help with printing, shipping, filing or other administrative tasks as needed.
Assist in hosting office visitors, as requested.
Carry out multiple support tasks as directed.
Perform daily work with moderate supervision.
Represent and act as ambassador for SAGE externally, by phone, and e-mail as well as in person.
The additional responsibilities include, but are not limited to, the following:
Work with academic/professional editors and internal staff (including Editorial Assistants, Production, Marketing and Sales, Art/Design, Information Technology and Contracts) to support the journals program and acquisitions activity.
Support SAGE's other peer review activities by serving as an in-house managing editor on one or more journals and/or supporting other in-house or freelance managing editors.
Assist management in creation and development of special projects, as defined by management.
Other duties as assigned.
Qualifications & Education
Bachelor's degree required.
A minimum of one year of general office experience.
Excellent English verbal and written business communication skills.
Computer skills, including working knowledge of Microsoft Word, Excel, and Power Point; familiarity with ScholarOne Manuscripts is desirable.
Organization skills and attention to de