Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 122 programs and over 3,680 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
Telecare is proud to have been recognized By The Bay Area Business Times as the 13th Best Place To Work In the Bay Area for 2019!
As part of the Telecare family, the Thurston Mason Mobile Crisis program combines a comprehensive set of outreach services to provide an alternative level of intervention and follow up services to stabilize individuals in crisis to remain in the community and move toward recovery. To provide this set of outreach services, we are now developing a comprehensive bundle of services to work conjointly to engage this highrisk population.These services include Mobile Outreach Teams, Intensive Case Management Services, Peer Support, and linkages to community resources and outpatient treatment. The end goal is to provide effective prevention and intervention strategies for those most at risk in order to reduce or prevent more acute illness, high-risk behaviors, incarceration, and other emergencies medical or crisis responses.
Employment Status: Full-Time
Days: Monday - Friday
The Peer Recovery Coach engages, inspires, and facilitates meaningful conversations with members served that assist the members to explore, create, and meet their own recovery goals. Peer Recovery Coaches provide consultation to the team to promote and reinforce Telecare's Recovery Culture as defined by the Telecare Recovery Centered Clinical System (RCCS) in which each member's point of view and preferences are recognized, understood, respected, and integrated into services and self-help programming. Additionally, Peer Recovery Coaches respond to critical situations with high-level engagement and de-escalation skills which support a least restrictive environment for members served experiencing an emergency related to a mental health/addiction challenge.
High School Diploma or GED required
Certified Peer Specialist and/or completed Peer Support Training
Two (2) years or part-time equivalent of experience supporting members served with behavioral health challenges
Experience as a beneficiary of the public Behavioral Health system of care
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
Demonstrated ability to perform at a consistently high level as a support worker in a healthcare field
Bilingual/Bicultural a plus
Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders
Draws upon own personal recovery experience with mental/addiction challenges as a basis for engagement as a peer with members served and to validate members' own lived experiences
Consistently utilizes recovery language and a strength-based approach to assist members served to reach their fullest potential
Participates in the planning, organization and co-facilitation of Recovery Centered Clinical Service (RCCS) materials, self-help and recovery education groups
Provides education and expertise from the perspective of a person with lived experience of mental illness to the team concerning various mental health/addiction recovery experiences
Travels locally to provide outreach to members served in the community
Participates in verbal de-escalation and physical interventions in emergent situations and is willing and able to assist other staff as needed to maintain a safe, healing environment for all
Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
Position requires transporting Members in own personal vehicle and program van (acceptable driving record and vehicle inspection for safety)
Knowledge of recovery focused, strengths based work in mental health/addiction recovery
Be willing to seek to understand members' unique circumstances, personal preferences and goals and incorporate them into daily work as well as any needed crisis response to help the member regain a sense of control
Have a strong understanding of recovery and resilience, the value of partnerships with members and member choice, and the balance between protection from harm and personal dignity
Strong knowledge of relevant community resources and methods for accessing them
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires manual deviation, repetition and dexterity.
EOE AA M/F/V/Disability