Peak Performance Sports & PT - Front Office Coordinator/Rehab Tech

Front Office Coordinator/Rehab Tech

Status: Full-time

Peak Performance Sports & PT, an Alliance Physical Therapy Partner, is a national therapy provider, providing unmatched treatment and care to patients across multiple service lines. Alliance views every patient and employee interaction as an opportunity to help that person reach their goals, and provides world-class resources to assist all individuals in achieving those goals. With a focus on personal and professional growth, Alliance is seeking employees who have a vision for success.

Job Summary

Essential Duties and Responsibilities:

• Complete daily general office and administrative duties

• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule

• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience

• Verify insurance benefits

• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

• Prepares patient/client for treatment and assists professional staff with patient/client treatments.

• Provides care per physician's orders and plan of care developed by evaluating therapist.

• Obtains equipment, materials and supplies from storage areas or appropriate department, and prepares them for use.

• Maintains therapy department(s) in a clean and orderly condition.

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

• Basic computer skills including proficiency with Microsoft Office and Outlook.

• High School Diploma or GED required

• Two years of experience in a medical office, customer service, or other similar business setting preferred.

• Ability to communicate effectively and professionally with a wide variety of people.

• Strong organizational skills with attention to detail and accuracy.

• Ability to handle multiple tasks in a very busy environment.

• Assist with key activities including patient care to keep each clinic running smoothly and efficiently.

• Instruct and monitor patient exercise performance, based on licensed clinician prescription, giving effective verbal and visual cues to the patient to ensure correct form, technique, and execution. Communicate feedback to treating clinician on patients performance.

• Assist with setting up and delivery of therapeutic modalities including ESTIM, thermal agents, etc

• Maintains the clinic and treatment areas in a clean and orderly condition following all cleaning and sanitation protocols. Ensures exercise equipment in clean and functional. Ensures laundry is done and put away.

Physical Demands:

• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

• Provide and support direct patient care, under direct supervision, in accordance with established practice standards, state statutes and payor policies.

Functions under the general supervision of the Clinic Director, and under the direct supervision of a licensed clinical team. The Rehab Tech (Physical Therapy Aide) is responsible for preparing treatment areas, cleaning treatment areas, aiding in ordering supplies, setting up the exercise equipment, and monitoring and cueing patients throughout their exercise program. The Physical Therapy Aide may also be assigned routine clerical support tasks in support of the patient care experience. All functions are performed in accordance with facility, departmental, regulatory, and payor policies and procedures, and guidelines. Also responsible for aiding with patient registration, insurance verification, scheduling and rescheduling and general front office duties.