PDC Account Manager

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Job Description

Provide support to the PDC sales teams by servicing overflow customer calls and house accounts and serving as the main point of contact for PDC's general sales line. Provide administrative support to management relative to sales and marketing efforts.

Essential Tasks

Be the "Voice of PDC" by handling all calls to PDC's general sales line, promptly answering with a smile and providing customers exceptional service Handle inbound customer calls and provide the appropriate service action to all such calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past orders. Recommend products to customers based on customers' needs and interests. Estimate or quote prices, credit or contract terms, warranties and delivery dates. Work with sales group to develop and market new products. Contact target accounts on a monthly basis through a variety of media in an effort to promote special offers as determined by management. Provide customers with product and service information Identify, research and resolve customer issues. Follow up on customer inquiries not immediately resolved Complete call logs and reports. Create and maintain order reports on a daily basis. Update and upload customer pricing matrix and maintain pricing expiration dates.

Skills

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Communicating: Conveying information to others in an effective manner.

• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

• Persuasion: Persuading others to change their minds or behavior.

• Service orientation: Actively looking for ways to help people.

Attributes

• Oral Expression : The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.

• Written Comprehension: The ability to understand information and ideas presented in writing.

• Written Expression: The ability to communicate information and ideas in writing so others will understand.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents and store materials.

• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.

• Occasional lifting of moderately heavy objects, such as computers and peripherals.

• Sitting for extended periods of time.

Environmental / Atmospheric Conditions

The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

Qualifications

Education

• High School Diploma (or GED or High School Equivalence Certificate) required, with a Bachelor's Degree preferred

Professional Experience

• Minimum 2 years of experience in an administrative role

• Prior experience in a customer service environment is preferred

• Ability to grow into an Inside Sales position

Computer Skills

• Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, MS Access

• Knowledge of AS400 is a plus

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.