Pcsup009457- PC Support Technician

Worldwide Techservices Plattsburgh , NY 12901

Posted Yesterday

Job Summary

The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately.


  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all time, mileage, and other requirements in an accurate and timely manner
  • Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis
  • Other duties may be assigned to meet business needs
  • Additional requirements may exist if offer of employment is extended


Education and Experience:

  • Typically requires technical school certification or equivalent and 1-3 years of relevant experience

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Drivers License and reliable transportation with valid registration and adequate insurance
  • Must meet all background requirements on an annual basis or as business needs require


  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to work overtime as required
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must be able to pass annual criminal and motor vehicle background
  • Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
  • Must own a basic repair tool kit
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FullTime Store Support Lead

Kohl's Corp.

Posted 4 days ago

VIEW JOBS 1/29/2023 12:00:00 AM 2023-04-29T00:00 <p>At Kohl's our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience to our customers. About the Role In this role, you will efficiently and effectively support the executive team and associates in the administrative and operational functions of the store. You will use the latest technology to support store functions and ensure day to day communication is directed appropriately.</p><p>Key Accountabilities</p><p>Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.</p><p>Drive sales</p><ul><li><p>Drive sales by providing an inspiring environment that motivates customers to add to their basket</p></li><li><p>Build trust to solve the customer shopping needs</p></li><li><p>Leverage omni channel offerings to deliver a frictionless customer experience</p></li><li><p>Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS</p></li><li><p>Build rapport and make a genuine connection with the customer</p></li><li><p>Acknowledge and assist customers through our company programs</p></li><li><p>Complete transactions accurately and efficiently while engaging customers</p></li><li><p>Courteous and responsive to requests and questions</p></li><li><p>Answer questions quickly and accurately</p></li><li><p>Support and effectively resolve store associate and administrative needs through:</p></li><li><p>Timely execution of store payroll, scheduling, cash office, and supply orders.</p></li><li><p>Demonstrate Digitally Savvy behaviors through effective use of company tools and technology to plan, communicate and share information with team members.</p></li><li><p>Organizes, supports and processes all steps in the associate lifecycle.</p></li><li><p>Responsible for maintaining and resolving in store technology resources and tools.</p></li><li><p>Evaluates and assesses workforce needs, able to lead work efforts, and direct team members.</p></li><li><p>Communicate and guide store issues through resolution.</p></li><li><p>Responsible for maintaining and resolving in store technology resources and tools.</p></li><li><p>Follow company best practices and standards.</p></li><li><p>Assist store executive team with onboarding and orienting new associates and supports continued training.</p></li><li><p>Support store as needed with additional workload.</p></li></ul><p>Essential Functions</p><p>The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions. The company may revise this job description from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.</p><ul><li><p>Ability to perform the Key Accountabilities</p></li><li><p>Ability to maintain prompt and regular attendance as set by the company.</p></li><li><p>Ability to comply with dress code requirements.</p></li><li><p>Ability to learn and comply with all company policies, procedures, standards and guidelines.</p></li><li><p>Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel.</p></li><li><p>Ability to work as part of a team and interact effectively with others.</p></li><li><p>Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.</p></li><li><p>Ability to satisfactorily complete company training programs.</p></li><li><p>Basic math and reading skills, legible handwriting, and basic computer operation.</p></li><li><p>Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.</p></li><li><p>Availability to work days, nights, and weekends.</p></li><li><p>Perform work in accordance with the Physical Requirements section.</p></li></ul><p>Physical Requirements</p><ul><li><p>Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.</p></li><li><p>Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.</p></li><li><p>Ability to stand and/walk for the duration of a scheduled shift (at least 8 hours).</p></li><li><p>Ability to visually verify information and locate and inspect merchandise.</p></li><li><p>Ability to wear a face mask or covering and other personal protective equipment.</p></li><li><p>Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to curbside, truck unload, etc.</p></li></ul><p>Preferred Qualifications</p><ul><li><p>Professional administrative/office support experience</p></li><li><p>Client facing Retail or Service Industry experience</p></li><li><p>Knowledge and skills in the use of industry-standard computer application software</p></li><li><p>Excellent written and verbal communication skills with the ability to influence in a clear and concise manner</p></li><li><p>Naturally curious; desire to learn</p></li><li><p>Commitment to valuing diversity and contributing to an inclusive work environment</p></li></ul> Kohl's Corp. Plattsburgh NY

Pcsup009457- PC Support Technician

Worldwide Techservices