Seton Hall University South Orange , NJ 07079
Posted 2 months ago
JOB SUMMARY:
The STA will have opportunity to learn new Technology (InTune, Azure AD, Mac), problem-solving skills and work in a diverse technical team environment.
DUTIES AND RESPONSIBILITIES:
Imaging of specialized PCs
Testing print packages
Testing other packages
Test new/updated Windows and Apple Macintosh applications
Configure and setup Apple Macintosh devices
Assist in testing new feature/functionalities within Jira
Review our current Service Portal and provide feedback on its functionality and user experience
Assist in reviewing tickets that are sent by customers via email
Assist in providing technical support over the phone
Assist in providing feedback on Knowledgebase articles that are created for Public. Confirm that Knowledgebase Articles are easy to follow.
Suggest new Knowledgebase Articles that students could use
Ways we can improve support to our customers (what does a student need help with/wish there was more information on?)
REQUIRED QUALIFICATIONS:
Knowledge of current Windows operating systems, MS Office applications (Excel, Word, Outlook Email), and JIRA
Familiarity working with database applications and querying information
Someone who is articulate, organized and able to work as part of a team
HIRING MANAGER: Marsha Philemon
FEDERAL WORK STUDY ELIGIBILITY REQUIRED (Y/N): N
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Advertised: 25 Mar 2024 Eastern Daylight Time
Applications close: 13 Dec 2024 Eastern Standard Time
Seton Hall University