PC Technician Supporting The Army Corps Of Engineers

Allstaff Technical Solutions, Inc San Francisco , CA 94103

Posted 3 months ago

Summary

AllStaff Solutions is an established IT and Healthcare Services firm and we love what we do! Our team strives for success and it makes our day when we are able to help talented individuals find their careers next move and our clients find qualified talent. If you are interested in joining the AllStaff Team, please apply or submit your resume for review today!

Job Title

PC Support Technician - San Francisco, CA

Duties & Responsibilities

  • The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.
  • Support responsibilities include software installation and configurations.
  • This technician performs technical, operational, and training support to users of personal computers either by telephone, remotely or on-site for PC desktop hardware and software packages.
  • Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs, and other application software programs.
  • In this position, the candidate troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
  • Inter-relevant activity into Remedy ticket system logs.

Requirements

  • Experience with VI and VTC equipment preferred.
  • Technician must be a self-starter and work independently.
  • 2+ years of desktop support experience
  • DoD secret clearance
  • 8570 IAT level I compliant (CompTIA A+ CE, Network+ CE or Security+ CE)

Other Details

  • 40 hours per week with little overtime
  • This is a 3+ year contract with a lot of room for growth and upward mobility.

What we Offer

Competitive Compensation & Benefits package including extensive Health Care Plan and 401K, 10 holidays and 2 weeks of PTO.

How to Apply

Please submit your resume below for this opportunity and to view other positions available, visit our careers page at https://jobs.crelate.com/portal/allstafftechnicalsolutions/job/4mxybvbcagr-899992.

AllStaff Solutions is an equal employment opportunity (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. AllStaff Solutions complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Technician / PC Support

Dignity Health

Posted 5 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Overview Dignity Health, one of the nation's largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook. Responsibilities Job Summary Provides desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects. May lead team to resolution of highly complex problems. Responsible for working with and leading the business and other IT areas in the support, maintenance and deployment of desktop hardware as well as information support processes. Accountabilities Provides desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects. May lead team to resolution of highly complex problems. Leads the team in troubleshooting of highly complex hardware, software and system problems. Works or coordinates on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader. Acts a subject matter expert for multiple areas. Oversees the End User Services team to ensure customer and production support needs are achieved. Diagnoses and resolves highly complex issues and provides guidance to other team members. Leads team in problem resolution activities. Works with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team. Responds to customer requests of high complexity, typically requiring high-level customer service to facility administration and/or VIPs. Interacts with customers and business stakeholders in a courteous and professional manner. Generates activity and status reports. Oversees the request fulfillment functions of the team. Ensures the accuracy of information input in the device asset management system. Oversees the team knowledge management contributions and identification of critical knowledge, availability and use. Leads the team in assigning issues, troubleshooting, and deployment of new devices, upgrades, fixes and new installations. Works with Site Directors and project leaders to staff and execute moderate to highly complex, enterprise solutions. Serves as an escalation and issue resolution point for team members. Coordinates with facility and IT leadership regarding readiness and delivery issues. Possesses a deep knowledge of all aspects of desktop services, utilizes advanced principles to deliver End User Services support to their customers and to advice and mentor team members. Extensive understanding of Dignity Health processes, policies, procedures and standards, and ensures team compliance. Interfaces with customers on Operational Level Agreements (OLAs) and monitors and reports on deviations. Ensures proper monitoring and reporting of OLA deviations. Day to day interactions with user community and works consistently with all levels of the Business and IT Stakeholders as it relates to Incident Management, Request fulfillment, Problem Management and Project Delivery of medium to highly complex enterprise scale projects. Seeks opportunities for improvement in adherence to OLA's and Customer Satisfaction. Understanding and adherence to policies and procedures. Ensures team understanding and adherence to those policies and procedures. Demonstrates leadership through team motivation, coaching, mentoring, and delegating. Travel Required:Significant travel may be required: 75% during the normal course of business but may be required to travel more frequently during certain events. Qualifications Minimum Qualifications: Bachelor's degree in Computer Science, Technology or Business discipline or 6-8 years relevant experience including leading teams.• 6-8 years relevant experience including leading teams. Advanced customer service skills required. Proficient in Windows operating system environment, network printing systems and Microsoft Office modules.Preferred Qualification: Healthcare experience strongly preferred. Travel Required:Significant travel may be required: 75% during the normal course of business but may be required to travel more frequently during certain events. Dignity Health San Francisco CA

PC Technician Supporting The Army Corps Of Engineers

Allstaff Technical Solutions, Inc