Under direct supervision, this position is responsible for performing work of considerable difficulty in providing end-user support for computer systems and peripherals. Performs advanced hardware diagnostics and ensures accuracy of the data processing hardware inventory. This position is responsible for writing SOPs for the configuration of peripheral devices.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Assists with work coordination and training. Provides technical guidance to peers as appropriate.
Configures, installs and maintains PC's, laptops, printers, scanners, print servers, terminal servers and other peripheral hardware.
Reviews and evaluates new desktop technology, making hardware and software recommendations to management and users.
Identifies hardware and software problems, local area network communications malfunctions and connectivity problems to include problem resolution.
Maintains critical parts inventory and is responsible for inventory control of all data processing hardware equipment.
Monitors, reviews, and updates trouble tickets using tracking software and provides resolution documentation to expand knowledge base.
Manages projects related to PC hardware and software upgrades or replacements.
Defines standards and writes SOPs related to hardware configuration.
Coordinates with vendors for repair of equipment.
Performs all other duties, at the discretion of management, as assigned.
Associate's degree or equivalent combination of education and experience required.
Working knowledge of various PC software packages and operating systems required.
Working knowledge of PC hardware components required.
Relevant hardware or software certification preferred.
Three years related experience required. To include:
Experience in PC repair, trouble shooting and configuration and reading hardware diagrams.
Good communication and customer relation skills.
Ability to work in a team environment.
Physical ability to lift up to 50 lbs., bend, stretch, reach and sit.
Must be able to reach and bend to install cables under the floor or to maintain equipment that is installed in areas where there is limited work space.
Must be self-motivated with good organizational skills.
Ability to organize workload and work under pressure.
Must be able to work flexible shifts.
Strong computer skills.
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to firstname.lastname@example.org or call 1-844-220-2612 to let us know the nature of your request.
A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
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All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
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